Influx blog
Ebooks
The complete guide to flexible, 24/7 support (eBook)
Get the guide to scale up to 24/7 support, respond to your customers faster, and wake up to inbox zero.
Customer support
How to forecast headcount during peak season
The very first step to preparing for a busy season is headcount forecasting. Try the forecasting calculator to be proactive and get your team ready!
Business operations
Navigate 24/7 support with the top workforce management tools
Hear from Andrew on the importance of having the right workforce management tools in place as a 24/7 team and what those top tools are.
Customer support
24/7 customer support stats you need to know
Thinking about 24/7 or after-hours customer support? Read the top stats you need to know when kicking off 24/7 support.
Resources and guides
The ultimate guide to 15 refund and return policies (with scripted support)
Read the ultimate guide to the top 15 refund and return policies, complete with ready-to-use scripts for seamless customer support interactions.
Customer support
24/7 customer support solutions: follow the sun vs. graveyard shift models
See how we harness the follow the sun model to provide round-the-clock global support, eliminating the need for our team to endure overnight shifts.
Ebooks
Pre-holiday planning guide (2023)
Get the guide to navigate the holidays and create better customer support experiences for your customers.
Business operations
The hidden costs of hiring (2023 stats)
A curated list of 2023 stats on the cost of hiring customer support vs. outsourcing.
Product
Need a small support team? Introducing shared part time agents
Hire shared part time agents who can help you clear the inbox daily, with 40 hours of coverage per week, at a fraction of the cost of a full time support agent.
Customer support
100 curated customer support stats to know
Understand customer expectations and the latest trends shaping the customer support industry with these 2023 stats.
Case studies
Spoonflower case study: 91% CSAT for 3,200~ tickets p/month with scale-up capacity for seasonal spikes
See how Spoonflower partnered with Influx to achieve a CSAT of 91% on 3,200~ tickets p/month.
Customer support
The future of customer support is AI-human collaboration
Customer support has always been human-centric, but using AI as a tool is the best way to achieve real-world balance.
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