Influx Blog

Learn how to build and scale a world-leading support team.

All Case Studies AI Leadership Interviews Growth CX Excellence Inside Influx Reviews

CX Excellence 24/7 customer support solutions: follow-the-sun vs. graveyard shift models See how we harness the follow-the-sun model to provide round-the-clock global support, eliminating the need for our team to endure overnight shifts.

CX Excellence Pre-holiday planning guide (2023) Get the guide to navigate the holidays and create better customer support experiences for your customers.

CX Excellence The hidden costs of hiring (2023 stats) A curated list of 2023 stats on the cost of hiring customer support vs. outsourcing.

CX Excellence 100 curated customer support stats to know Understand customer expectations and the latest trends shaping the customer support industry with these 2023 stats.

AI Leadership The future of customer support is AI-human collaboration Customer support has always been human-centric, but using AI as a tool is the best way to achieve real-world balance.

CX Excellence Building rapport for customer support success Strengthening soft skills is at the root of efficient communication. Learn from our enterprise training expert on building rapport for support success.

Growth 7 reasons every sales team should have sales assistants Sales teams play a crucial role in driving revenue and achieving business goals. To supercharge performance, consider the invaluable addition of sales assistants.

CX Excellence Building or scaling a customer support team Excellent customer support is essential for customer retention and acquisition. Learn how to grow your support team today!

Growth The role of social media presence for businesses Use these 8 tips to grow your brand visibility and better connect with your audience on social media.

Growth How to cut business costs without lowering quality Read these seven strategies to reduce business expenses while maintaining quality!

Growth The evolution of business strategy; what matters now? Your business strategy is your roadmap for decision-making. Learn about the evolution of business strategy and the essential elements you need.

Growth 8 CRM software best practices Use these eight best practices to keep your CRM software performing at a pinnacle!