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All Case Studies AI Leadership Interviews Growth CX Excellence Inside Influx Reviews

CX Excellence CX trend predictions for 2023 Our top 5 CX predictions for 2023. Utilize these trends for enhanced customer loyalty and satisfaction.

CX Excellence 8 reasons to outsource your IT & technical support Outsourcing your technical support can save your company valuable resources. Read our guide to find out why you should outsource your IT and technical support!

Case Studies AKKO case study: After-hours coverage for 142% ticket increase via live chat and email See how Influx used after-hours coverage to tackle a 142% ticket increase via live chat and email with a perfect brand match.

Growth 9 steps to reset your business budget for Q1 It's essential to reset business budgets to spend wisely and to plan for any uncertainties that may lie ahead. These 9 steps will get you started!

CX Excellence 7 reasons you need call center outsourcing Get answers to questions including what is call center outsourcing, how much does it cost, and why outsource.

CX Excellence 7 pillars of effective ecommerce customer service The best eCommerce customer service starts internally. Learn how to improve customer service in eCommerce with these 7 pillars!

Case Studies Biteable case study: 24/7 support with 2-minute resolution time and 90% CSAT How Biteable, a video building community with 4 million+ members, works with Influx to provide 24/7 support and sales with a median response time of four minutes.

CX Excellence 7 customer support tips to provide excellent experiences Excellent customer support is an opportunity to build relationships with customers. These 7 tips will help you master it!

CX Excellence When should your startup offer customer service voice support? Voice customer service and phone support are important for your business. When should your customers be able to call customer support?

CX Excellence 8 common customer service mistakes & how to avoid them Customer service mistakes can be devastating to a business that isn’t aware of and prepared to avoid. Read now to find out!

Interviews Leadership and the power of authenticity in a remote workforce Meet Ell, a Project Manager based in Toronto, Canada. Since starting at Influx in 2017, Ell relocated from Jamaica and has learned lots of leadership skills along the way.

CX Excellence How to partner customer success and marketing departments Align your marketing and customer success teams to improve customer experience and better understand the customer journey.