Mobile app support
Fully managed support teams for mobile apps. From frontline care to QA and bug reporting, go 24/7 in one week with month to month pricing.
- 750+ Brands represented
- 50M+ Tickets resolved
- 1,100+ Global network
TRUSTED BY GLOBAL APP BRANDS SINCE 2013
User retention through quality care
Every unresolved ticket is a user who might not come back. Influx teams integrate directly into your performance and analytics tools, turning data signals into rapid resolutions.
Agents are trained on your app’s specific workflows. They don’t just answer questions. They protect your ratings.
Scalable support for global rollouts
App launches, version updates, or regional expansions can triple your inbound volume overnight. Influx helps you scale trained teams in days, managing surge demand without compromising quality.
Start with 1-2 agents. Expand to 50+ for your next big launch. Scale back down after. No lock-in.
Enterprise-grade security, built in
Your app’s data is sacred. Influx builds security-first processes with restricted access, compliance controls, and detailed training on privacy standards. Influx follows ISO 27001, SOC 2 Type II, and GDPR data-handling standards across all workflows.
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ISO 27001
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SOC 2 Type II
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GDPR
You’re in good company
Linktree partnered with Influx to make CX simple & fast with 93% CSAT.
See our Linktree case study →
Launch your app support team in 1 week
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Step 01
Share your goals
Tell us about your app, your users, and the experience you want to deliver. We tailor a support model to fit.
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Step 02
Meet your team
We recruit, train, and align agents with your tone, workflows, and tools. They sound like your brand from day one.
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Step 03
Go live
Start with shared or dedicated agents, 24/7 if needed. Agents are pre-trained and ready to go within a week.
Frequently asked questions
Still have questions? Get in touch with our team.
How do you train agents on our brand voice?
We start with your brand guidelines, product catalog, and existing support workflows. From there, we build training documentation and run ongoing QA to keep tone and quality consistent. Because the same agents work with your brand every day, they get sharper over time.
What happens when volume spikes during a launch or peak season?
Get in touch with our team to discuss your support requirements.
How fast can a team be up and running?
Most teams launch within one week. You can start with one or two agents and add more as your needs grow.
Which support channels do you cover?
Email, live chat, social, SMS, and phone, all within one managed operation.
How is Influx different from a traditional BPO?
We use a "follow the sun" recruitment and management model with localized teams, not a single-location call center. That means 24/7 consistent quality, flexibility, and continuous improvement, on a simple month-to-month basis.
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