The 2023 eBook guide to 24/7 support
Get the guide to scale up to 24/7 support, respond to your customers faster, and wake up to inbox zero.
How to forecast customer support staffing needs
The very first step to preparing for a busy season is headcount forecasting. Try the forecasting calculator to be proactive and get your team ready!
Workforce management tools to take you 24/7
Hear from Andrew on the importance of having the right workforce management tools in place as a 24/7 team and what those top tools are.
24/7 customer stats to pay attention to
Thinking about 24/7 or after-hours customer support? Read the top stats you need to know when kicking off 24/7 support.
The top 15 refund and return policies (with ready-to-use scripts)
Read the ultimate guide to the top 15 refund and return policies, complete with ready-to-use scripts for seamless customer support interactions.
Follow the sun vs. graveyard shift 24/7 customer support models
See how we harness the follow the sun model to provide round-the-clock global support, eliminating the need for our team to endure overnight shifts.
Pre-holiday planning guide (2023 eBook)
Get the guide to navigate the holidays and create better customer support experiences for your customers.
The hidden costs of hiring (2023 stats)
A curated list of 2023 stats on the cost of hiring customer support vs. outsourcing.
Introducing shared part time agents
Hire shared part time agents who can help you clear the inbox daily, with 40 hours of coverage per week, at a fraction of the cost of a full time support agent.
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