Influx Blog

Learn how to build and scale a world-leading support team.

All Case Studies AI Leadership Interviews Growth CX Excellence Inside Influx Reviews

Growth The perfect service partner at $1M, $10M and $100M in annual revenue How to leverage CX outsourcing intelligently

Case Studies Spoonflower case study: 91% CSAT for 3,200+ tickets per month with scale-up capacity for seasonal spikes See how Spoonflower partnered with Influx to achieve a CSAT of 91% on 3,200+ tickets per month.

Reviews Bearworks Review: Salesfloor and Parallel Dialer for Sales Teams We take a look at Bearworks and review how it can help onboard and optimize sales teams successfully.

Case Studies Suntransfers earns 5-star reviews from over 77% of customers with fast, 24/7 multilingual support See how private airport transfer service, Suntransfers, delivers fast, multilingual support 24/7.

AI Leadership The 12 best AI customer support agents in 2026 In this guide, we break down the top AI agents to consider as part of your CX stack.

Case Studies Roller Skates eCommerce company clears 2,300 ticket backlog in 10 days See how a popular roller skates eCommerce company solves a 2,300 ticket backlog in just 10 days, then maintains inbox zero.

Case Studies Light My Bricks earns 5-star reviews from over 92% of their customers See how Light My Bricks goes "above and beyond" in customer service to earn 5-star reviews from 92% of customers.

Case Studies Helix Sleep clears a 2,000-ticket backlog and meets seasonal demand with scalable support See how Helix Sleep cleared a 2,000 ticket backlog and meets seasonal demand with a flexible, scalable support solution.

Case Studies 8 dedicated agents handle 5,000 tickets/month with a 56% decrease in missed calls See how a mobile app for summer camps scaled their customer service team to handle 5,000 tickets/month, reducing missed calls by 56%.

Reviews In-depth review: How to use Consio to generate more revenue for your eCommerce brand Find out how to utilise Consio can be implemented to generate more revenue for your eCommerce brand

CX Excellence How to forecast support cost and headcount as your company grows Forecasting headcount is important, even if you aren't in a scale-up period. Use this simple forecasting model to calculate your headcount needs.

AI Leadership Three ways to add AI to your customer service stack (with examples and quotes from CX leaders) AI is changing how customer service leaders build their teams. Read about three ways to add AI to your service stack.