Influx blog
Customer experience
In-Depth Review: How to use Consio to generate more revenue for your eCommerce brand
Find out how to utilise Consio can be implemented to generate more revenue for your eCommerce brand
Research
How to forecast support cost and headcount as your company grows
Forecasting headcount is important, even if you aren't in a scale-up period. Use this simple forecasting model to calculate your headcount needs.
Research
Three ways to add AI to your customer service stack (with examples and quotes from CX leaders)
AI is changing how customer service leaders build their teams. Read about three ways to add AI to your service stack.
Product
Fully managed customer support at Influx: the key to superior service
See how Influx provides an end-to-end, fully managed customer support solution tailored to your business and customer needs.
Case studies
Fintech company leverages 24-hour coverage to clear 3,000+ ticket backlog
See how Influx solved a 3,000+ ticket backlog and provides round-the-clock coverage for a popular fintech company.
Case studies
CASELY case study: 24/7 L1 & L2 support by real people - improved product review score from 3.3 to 4.8 stars.
See how CASELY reduced their first response time by 10x, improved their brand star rating to 4.8 and grew 16,954% while partnering with Influx.
Case studies
Koala case study: After Hours Email and Chat Support Powering 70%+ NPS
Koala, the highest-rated mattress retailer in Australia, works with Influx to provide after hours email and chat support powering 70%+ NPS.
Product
Flexibility at Influx: How we provide adaptable and scalable outsourced excellence
Influx's flexible, customer-centric service is focused on delivering high-quality support whenever and however you require it.
Customer support
6 insider tips to build a customer support team that wows customers
Building strong customer loyalty hinges on consistently delivering exceptional value at every touchpoint.
Case studies
Marketplace unlocks $1.6 million in 5 months in new revenue with on demand sales agents
A leading US-based industrial firm needed help growing their sales. The fully-managed Influx sales team closed $1.6 million in new revenue in five months.
Business operations
The pros and cons of hiring vs. outsourcing
Should you outsource or hire? Based on your circumstances, there may be a right and wrong answer.
Case studies
Ticketing app with 5 million users clears backlog and maintains 86% CSAT on 6,000+ tickets/month
See how a ticketing app partnered with Influx to clear the backlog and maintain inbox zero on over 6,000 tickets each month.
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