Tips and tutorials

Achieve excellent results for your business with these helpful tips and tutorials.

All Case studies Customer experience Customer support Product Work culture

Tips and tutorials Zendesk Setup and Tutorials Struggling to get Zendesk working? We've created a series of simple step-by-step tutorials to get your instance working like a pro.

Tips and tutorials CSAT, CES, NPS? Choosing the best metrics to measure your customer support quality Here's a guide on using customer service metrics as a measurable way of checking a business’s vital signs and gathering feedback.

Tips and tutorials 25+ customer service email templates that generate trust and loyalty How do you write an email that makes your customers happy, satisfied, and feel valued? Here are 25+ email templates that work.

Tips and tutorials How to write a great eCommerce return policy (real examples from high-growth brands) A customer-centric ecommerce return policy creates confidence, trust, and a sense of security. Let's take a look at some great examples from valuable, high-growth brands.

Tips and tutorials 5 must-have help desk automations (2021 Edition) The right automation can positively impact your customer support agents' performance, customer satisfaction, and resolution speed.

Tips and tutorials How to Outsource Your Shopify Customer Service How do you hire an outsourced Shopify support team while improving your growth? We dive in here.

Tips and tutorials How to plan your support team for the holidays Planning your support team for busy holidays doesn’t have to be daunting. Learn how to optimize your staffing and automate processes to keep your customer satisfaction sky high.

Tips and tutorials Five easy ways to generate referrals from your support conversations Generating customer referrals is one of the most powerful and time-tested ways to grow any business. When someone you trust recommends a business, you listen.

Tips and tutorials How to start small but think big: 5 steps for creating the future Startups are perfect size, not too big for bureaucracy and small enough to experiment - but they are everywhere. How do startups create disruptive innovation? These 5 steps will lead you there.

Tips and tutorials Five ways to compete with Amazon using excellent customer service Manly Bands is an anomaly, and for all the right reasons. They compete with Amazon in an already crowded market and build a profitable business in less than a year. Here are five takeaways!

Tips and tutorials Forecasting support team headcount for the holiday sales periods (easy calculator) How many support agents are needed for the upcoming sales season? Forecast with this easy calculator.

Tips and tutorials How to reduce your customer churn rate Positive net churn combined with a scalable growth channel enables your company to grow exponentially. Here's how we did it.