Influx

Personalizing your customer support for better CX

Personalization helps drive repeat sales and satisfy consumer expectations. Add these 6 simple personalization methods to support to improve your CX!

Overcoming the holiday's biggest CX challenges

The holidays bring a number of CX challenges that can be combated with proactive strategies. Read our solutions to deliver the best CX this season.

Macro setting and hacks for your helpdesk

Macros are just one part of your toolset to automate work. Prep your macros and helpdesk for the holidays!

Increase your ROI with a CX Critical Care Plan

Implementing a detailed CX Critical Care Plan is what your business needs. Learn how to create one today!

10 reasons for cart abandonment and 10 strategies to win customers back

Cart abandonment is frustrating and something that everyone with an eCommerce shop faces. Read more to find out how you can increase conversions on abandoned carts!

3 steps to unleash your CX team and boost your brand

The customer experience team is a vital part of your company's brand. Learn how to pivot your CX department in these three steps.

How to handle unexpected spikes in ticket volume

Planning for support ticket spikes - both expected and unexpected - is a crucial component of any CX strategy. Here are three quick tips on how to plan for the unexpected. Watch the video!

Customer loyalty strategies to increase repeat customers

A business is nothing without its customers. Increase your customer loyalty and watch your sales increase with it. Read more to find out how!

The most common customer service complaints (& how to handle them)

When things go wrong on an ecommerce customer's journey, swift and empathetic resolutions will make a huge difference.

3 simple levers for effective onboarding

Effective customer support onboarding can be as simple as knowing which three levers to pull, and when.

Preparing your eCommerce store for Black Friday

Black Friday can be an unexpected and chaotic time for businesses that haven’t prepared. Find out how your business can get ready and make Black Friday a success this year!

How to de-escalate an angry customer

De-escalation of angry customers is an art form and when performed correctly, can even lead to long-term, happy customers. Read our guide to find out more!