Support Solutions
24/7 support for SAAS, eCommerce and tech. Browse customer support solutions below.
Solutions to help you grow your business
Customer support
Add speed, scale, and flexibility to your customer support operation, 24/7.
Our solutions
eCommerce customer support
Grow word of mouth referrals and LTV with high-quality 24/7 customer support. Read more about eCommerce customer support
Startup customer support
We’ll manage your support team while you manage your growth and product. Learn more about startup customer support
SaaS customer support
Grow revenue per account and reduce churn with consistently high-quality 24/7 support. Learn more about SaaS customer support
WordPress support
Improve theme and plugin performance with a trained team resolving issues quickly. Learn more about WordPress theme support and WordPress plugin support
Technical support
Deliver consistently high-quality technical support, 24/7. Learn more about technical support as a service.
Mobile application support
Create a seamless app experience with frontline support, QA and bug reporting. Learn more about mobile application support
Support training
We run a three week free training period for all new clients then run continuous training programs for all of our agents and managers. Learn more about how we learn your business
24/7 support insights
See how to improve your own coverage and response times. Learn more about how it works
Burst coverage
Maintain fast response times even when you have surges in support tickets. Learn more about support burst coverage
Delivering a flexible customer experience on brand and at scale
See how Biteable, Karbon and Michael Hyatt and Co. all partner with Influx to scale, flex and grow their business, fast.
Ready to try Influx? Contact sales →
Resources to streamline support and offer great experiences
Ready to learn more? Let’s talk!
Our system connects to all major help desks and chat applications including Zendesk, Desk.com, Help Scout, Groove, Front and Intercom. Learn more about help desk integrations.
Hire full-service teams on demand
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating
24/7 coverage with a fully managed support team of 8 agents across 3 regions
6 dedicated agents handle 100% customer support for email, live chat, and voice
After hours support and burst coverage for seasonal backlog after 200%+ customer growth
Building a remote support team with consistent culture, standards, and performance
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support