Influx Blog

Learn how to build and scale a world-leading support team.

All Case Studies AI Leadership Interviews Growth CX Excellence Inside Influx Reviews

Case Studies Linktree partnered with Influx.com to make CX simple and fast with 93% CSAT for 2.8 million subscribers How an on-demand CX operation supported a $1.3 billion tech juggernaut

Case Studies Clipboard Health's app hits unicorn status with Influx with an elastic, 24/7 operational layer See how Influx.com scaled to resolve 10,000 calls per month and achieve a 94% CSAT.

Case Studies JS Group: Six brands, one streamlined customer service solution See how JS Group partnered with Influx for a multi-brand customer service solution.

Case Studies Meshki launches ethical 24/7, near-shore service model & achieves 95% CSAT How a follow-the-sun model is the future of delivering top tier CX.

CX Excellence What’s the difference between customer support, customer success, and customer experience? Learn the key differences between customer support, success, and experience—and how AI is reshaping each in 2026.

AI Leadership Rogue CX AI: What happens when customer support AI isn’t managed properly Rogue CX AI happens when AI agents aren’t properly managed. Learn why performance drops and how to fix it with better setup, context, and ongoing optimization.

Inside Influx Behind the scenes at Influx: How we hire, train, and support top CX talent Discover how Influx builds fully remote, top 1% support teams with 24/7 coverage, strong leadership, and continuity that makes them feel indistinguishable from your in‑house team.

CX Excellence Mother’s Day eCommerce 2026: How to scale your CX team for the online surge Find out how to scale your brand with global, 24/7 CX support this Mother's Day

CX Excellence How to outsource your customer support as a payments platform Learn how payments platforms can split support across AI, outsourcing, and in-house teams to scale 24/7 CX.

Case Studies ResetSmile optimizes customer support & clears backlog with Influx Influx built a proactive, voice-first support operation for ResetSmile—absorbing call spikes, resolving stalled cases, and maintaining high emotional-quality standards across every interaction.

Inside Influx How to onboard an Outsourced Support Team: A five-phase playbook Onboarding an outsourced customer support team typically follows five phases: agent selection, structured training, soft launch, full handover, and stabilization.

CX Excellence The Top 10 Reasons to Switch BPO Partners and Why Companies Make the Switch (with examples) Why companies really switch BPO partners—and how to avoid the same mistakes.