Influx Blog

Learn how to build and scale a world-leading support team.

All Case Studies AI Leadership Interviews Growth CX Excellence Inside Influx Reviews

Interviews How to build a SaaS support team: An interview with Emily Howman from Biteable Emily Howman runs global support for Biteable. Learn how she built her team to deliver 24/7 fast support via Intercom.

Interviews Support team alignment and metrics: An interview with Steve Noone O'Connor from Vend Read how Vend provide an industry leading customer experience that helps power their entire business.

Growth How this husband and wife team built the world’s easiest solution for buying unique and affordable wedding rings See how Manly Bands differentiates themselves from the competition by delivering thoughtful and fast responses.

CX Excellence How to fit Support as a Service into your existing support operation Almost all of our clients have existing internal agents or managers that work with us. By combining an existing support team with Influx, our clients can both guarantee coverage and invest in their own teams and systems.

CX Excellence Five ways to compete with Amazon using excellent customer service Manly Bands is an anomaly, and for all the right reasons. They compete with Amazon in an already crowded market and build a profitable business in less than a year. Here are five takeaways!

Interviews Support Q&A with Ashley King, Director of Support at 99designs Ashley King ran the support team at 99designs. She built and scaled her team from a couple of agents to more than 50 in such a fast-paced environment. How does she perform this excellently?

CX Excellence Customer support job trends How different companies label their support teams? What’s the difference between happiness engineer and classic CS representative? Let's dive into the data.