7 bits of advice for new customer support agents
Customer support agents play a huge role in representing a brand. Here are some useful advice to guide new agents on delivering exceptional customer experiences.
Discover the 5 best practices for live chat outsourcing
Live chat remains a popular channel to connect with customers. Here are five important elements to outsourcing live chat to the right partner.
8 Best Practices for SaaS Customer Support
Knowing what constitutes exceptional SaaS customer support and how to implement it can boost your business’s performance significantly.
How to boost your customer experience in 5 simple steps
We asked some of the team at Influx for their top support tips when it comes to leveling up your customers' experience. Watch the video for the full breakdown!
7 steps to prepare for seasons of scale
Black Friday CX tips from Laurin Thompke at Casely – which grew 16,594% in three years earning them #17 on Inc. 5000
8 stats that make the case for better support planning this holiday season
2021’s holiday season is going to be the biggest yet. See what consumers expect from this years holiday season - turn your CX into a growth engine.
Winkl case study: Instant live chat support with a 94% customer feedback rating
See how Winkl partners with Influx to deliver 1m 15s response time averages over live chat 20/7.
Brands improve their star ratings by 24% while working with Influx
Star ratings are one of the best indicators of a brand’s reputation. We looked into how well executed CX strategies drive business value and growth.
How to manage the most common ecommerce customer service complaints and questions
When things go wrong on an ecommerce customer's journey, swift and empathetic resolutions will make a huge difference.
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