Interviews
Hear what the industry experts are saying.
Interviews
Gorgias tips for a successful Black Friday and Cyber Monday
Be prepared for Black Friday/Cyber Monday with these helpful tips from our partners over at Gorgias!
Interviews
Customer support, simplified – hear from three successful brands working with Influx
Biteable, Karbon and Michael Hyatt & Company partner with Influx to deliver customer experiences that scale and flex - watch the video.
Interviews
Growing 9x focused on customers first - Interview with Lexi Horn, director of customer success at Blenders Eyewear
Blenders reported 9x growth in late 2018 by focusing on customers first. How do they build their support team exactly? Lexi shares her strategy.
Interviews
The journey to 14,000 five-star reviews: An interview with Ben Cadanel from Koala
Find out how Koala built one of the best-rated brands in Australia and how Influx fits into their support model.
Interviews
Support KPIs that really matter (as told by Basecamp, Hootsuite, and more)
What’s the right support metric for your team? Every successful manager has a method. We turned to some of our favorite and most accomplished people in the industry to get the answers.
Interviews
Team mechanics and specialization: An interview with Kirsty Traill at Hootsuite (Part 2)
In the second part of our interview with Hootsuite's VP of Customer, Kirsty Traill we talk support KPI's and how you lead a hugely global support team to success.
Interviews
Team culture and multichannel support: An interview with Kirst Traill at Hootsuite (Part 1)
Now VP of Customer, Kirsty Traill talks to us about how she supports 16 million+ users across 175 countries. She's spent 15+ years in customer facing roles.
Interviews
Building an early support team for a high-growth SaaS business: An interview with Cori Morris from Front
Cori Morris has been leading the support operations at Front since the launch of their in-house support operation. Growing the team from a party of one to six with a bunch of learnings along the way.
Interviews
Tech support KPIs and management: An interview with Todd Zabel from Janrain and Google
Todd Zabel has been helping customers and building support systems for more than ten years now, and he's done it at leading companies including Google, Janrain, and TiVo.
Interviews
Global support team management: An interview with Kristin Aardsma from Basecamp
Managing and leading a 15-person support team is no small feet. Doing this while everyone is working remotely, scattered all around the world, creates an entirely new set of challenges.
Interviews
How to build a SaaS support team: An interview with Emily Howman from Biteable
Emily Howman runs global support for Biteable. Learn how she built her team to deliver 24/7 fast support via Intercom.
Interviews
Support team alignment and metrics: An interview with Steve Noone O'Connor from Vend
Read how Vend provide an industry leading customer experience that helps power their entire business.
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