Call center services

Influx.com teams answer calls for you, call back customers and sell in real time. All in a simple month-to-month format, built to scale and go 24/7 from day 1.

See how this outsourced call center team handles 8,000 calls per week with 94% CSAT.

Trusted call center partner for brands - from startup to scale

Boost growth with fast, scalable phone support and sales services

100% remote, global workforce

Offer unparalleled support to your customers in any region - 24/7. With a 100% remote and global workforce, you can maintain availability year-round and never have gaps in service.

Multi-lingual agents

Global teams that follow the sun mean your customers will get top-quality service on time, in their timezone. We offer support in over 10 different languages including English, Spanish, German, Hindi, and more.

Fast training & onboarding

We leverage our years in global workforce development and recruitment expertise to offer a unique blend of agility, scalability & management to scale your support, fast. Launch a team in 1 week.

Seamless integration

From our technology and recruitment to QA and security, our all-in-one solutions help you increase capacity with high-performance agents and training – all seamlessly integrated into your current systems.

KPIs & process improvement

Key performance metrics are a crucial component in helping agents deliver exceptional CX for a global brand. That is why we use proprietary performance playbooks and QA to ensure your team exceeds their standards.

Real-time reporting

Everything we do is data-driven, partnering with our clients to provide a 360° view of the customer, employee, and event data from day one so we can optimize every interaction and drive value for the rest of the business.

CALL CENTER FLEXIBILITY

Hire a call center partner that matches your needs

Influx builds teams on a partnership-by-partnership basis to match you with agents who not only have the skills but the product/service interests and company cultural values too.

Operating as a 100% remote workforce, we have access to a large, borderless talent pool to recruit from, allowing us to find the best people worldwide and offer them the work-life flexibility to flourish and improve retention. Learn more.

Gabriel, Recruiter, 3 yrs with Influx

Call teams, built just for you

Influx provides a complete support ops team, improving key metrics like CSAT, NPS and time to resolution.

Influx is the #1 on demand support solution for brands - providing an automated and sustainable service model that grows with you.

Learn more about Influx.com service and support teams.

Generate more revenue with a complete sales operation, available on demand. Close more deals, while delivering best-in-class CX with top 10% sales reps and top 1% sales assistants and SDRs.

Stay flexible with month-to-month pricing.

Learn more about Influx.com sales teams.

Security and Tech

Best-in-class technology & security

Security is our ultimate priority, which is why we’ve partnered with the world’s leading technology systems to provide end-to-end peace of mind. Our industry-leading security program complies with GDPR, CCPA and all workplace security standards, as well as HIPPA and payment regulations so you have the highest confidence in the management of your data.

Our results

94%

94% CSAT wile handling 8,000 calls/week.

Read the case study →

<30

<30 second average wait time, even at peak times.

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10x

10x decrease in call abandon rate with an Influx.com team.

Read the case study →

Yousef Ahmad
Customer Support Manager, Clipboard Health

“Influx’s ability to outperform even office-based BPOs, despite operating remotely, speaks volumes about their capabilities. It is evident that they take their commitment to our success seriously, consistently delivering results that not only meet but often exceed expectations.

As we continue to grow and evolve, we are genuinely appreciative of Influx’s dedication and efforts in serving us. We look forward to a future of continued collaboration, where together, we can achieve new heights of success.”