Careers at Influx
Influx is a global, fully remote company on a mission to make the customer experience for successful online business better.
Let’s get started!
Influx provides a flexible, results-oriented working environment for our teams. We run a global operation of support and sales agents and managers who want to help customers all around the world, while improving themselves.
Introduction to a customer support agent
Driven to deliver consistently high quality customer support experiences on all channels.
Meet more of the team over on our YouTube channel →
Work with disruptive brands
Influx is the world’s first and largest ‘on demand’ support provider, delivering fast and highly-effective support experiences, 24/7. Work with some of the world’s most disruptive companies like ClassPass, Sendle, Blenders Eyewear and Biteable.
Introduction to a client team leader
Specialist in support operations management. Improving team operations while meeting and exceeding client KPIs is what drives a client team leader.
Meet more of the team over on our YouTube channel →
Benefits
Professional autonomy
Flat hierarchy with de-centralized decision making.
On the job training
We believe in continued investment in our people.
Fully remote - WFH
Achieve more with a better work/ life balance.
Career development
Working together to build your best career path.
Technology allowance
A key part of success for remote customer support.
Follow the sun model
Global teams = better working hours for all.
Employment benefits
Paid leave, sick leave, overtime - a policy that’s fit for purpose.
Introduction to a client success manager
Align the Influx service with client goals while driving quality outcomes - for all. Clear communicators with excellent problem solving skills.
Meet more of the team over on our YouTube channel →
About Influx
Influx is the world’s first and largest ‘on demand’ support provider, pioneering the concept of Support as a Service back in 2013. Today, we have over 1,000 employees and hire more than 500 people a year. Our remote workforce is spread over 4 continents in 115+ different cities!
Ready to get started? See all job opportunities →
Introduction to a delivery manager
Build and nurture customer support teams within Influx while focusing on delivering high quality customer support for our clients and their customers.
Meet more of the team over on our YouTube channel →
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating
24/7 coverage with a fully managed support team of 8 agents across 3 regions
6 dedicated agents handle 100% customer support for email, live chat, and voice
After hours support and burst coverage for seasonal backlog after 200%+ customer growth
Building a remote support team with consistent culture, standards, and performance
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support