SaaS support
Resolve customer enquiries faster with 24/7, on demand support, powered by humans. Influx.com support teams connect to multiple applications, enabling them to answer 100% of inbound messages, improving CSAT, NPS and customer value.
All plans are month-to-month, allowing you to match service team capacity with inbound demand, reducing operational spend, while maintaining a high CX standard.
How much will this cost me? See pricing →
Sample SaaS companies working with Influx
Improve Time to Response, CSAT and NPS
Global SaaS companies work with Influx to resolve customer enquiries quickly, 24/7, answering tickets when AI bots can’t assist.
94% customer feedback rating for live chat via Support as a Service out of 3 regions
100% end-to-end omnichannel customer support in 6 languages across 7 platforms
24/7 fully managed support across 3 regions with 2-minute resolution time and 90% CSAT
24/7 global coverage via Support as a Service for 2,000+ tickets a month with 80% CSAT
6,000+ conversations handled per month via dedicated agents and Support as a Service
24/7 support with 2-minute first response times delivered via Support as a Service
Read more client testimonials or case studies
Real intelligence
24/7 coverage by people
Solve customer problems fast with 24/7 support coverage. Our teams work globally, guaranteeing response times, coverage and quality. Be available in all the timezones you need without the operational headaches.
Stephanie, Customer Support, 1 yr with Influx
Scale on demand
Flexible
Start with a small team and scale up as your business grows. Our service is elastic and scalable with no lock-in contracts. We also offer a pay-per-response model for faster flexibility.
Gabriel, Recruiter, 3 yrs with Influx
Fully managed
Management included
We run three types of management to improve responsiveness, quality, coverage, and channel ownership. All agents report to local management, which autonomously improves performance while ensuring maximum flexibility and speed to grow your business faster.
Ready to try Influx? Chat with sales →
Daniel, Dpt. Delivery Manager, 6 yrs with Influx
Customer support, simplified.
See how Biteable, Karbon and Michael Hyatt & Company deliver a uniquely flexible customer experience with Influx, simply.
Ready to try Influx? Contact sales →
Cori Morris
Customer Support Manager,
Front
“Influx helps us troubleshoot and resolve customer issues within 15 minutes after hours. One of my favorite things is I don’t have to constantly update them on how they should answer new types of questions. They learn from my Inbox. I’m not spending time emailing them on a daily or weekly basis.”
More solutions
Support as a Service
After hours
Startups
Sales teams
Enterprise call center
Custom CX
I need sales reps or SDRs
I want a call center to call leads
I’m looking for a large scale operation (20+ agents)
I want part time agents
eCommerce and Retail
Back office
Technical support
I want AI services and process improvements
I need one really good support agent
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating
24/7 coverage with a fully managed support team of 8 agents across 3 regions
6 dedicated agents handle 100% customer support for email, live chat, and voice
After hours support and burst coverage for seasonal backlog after 200%+ customer growth
Building a remote support team with consistent culture, standards, and performance
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support