Influx blog
Business operations
Inbound & Outbound Call Centers: What to Know
Learn the difference between inbound and outbound call centers to know which is right for your business.
Customer support
The 5 best SaaS customer support companies
Investing in the right support solution is crucial for building long-lasting customer relationships. Explore the top 5 SaaS support companies redefining customer service excellence.
Tips and tutorials
How to Outsource Your Shopify Customer Service
How do you hire an outsourced Shopify support team while improving your growth? We dive in here.
Case studies
Mobile app with 30 million global users improves CSAT from 90% to 94%
See how a leading audiobook app company reduced first response time by 80% and managed an increased volume of 7,000 tickets/month.
Customer support
What makes great customer support for SaaS companies?
Most SaaS companies focus on customer success as part of their growth strategy. But what makes great customer support? Here’s what I found from five of our best-performing SaaS clients.
Customer support
Enhancing the full customer journey with pre-sales + post-sales customer support
From the initial spark of curiosity to nurturing a loyal relationship, pre and post-sales support play distinct roles in shaping customer experiences.
Customer support
Convert curiosity into cash on your online store
Despite being dismissed as being “too hard”, this ecommerce strategy is helping more brands increase revenue by 40%
Customer experience
6 ways to provide exceptional customer support experiences
Learn six ways to provide amazing customer support experiences and turn customers into advocates.
Ebooks
How to create a brand voice, comms guidelines, and macros using AI (eBook with prompts)
Get the exact prompts to create your brand voice, communication guidelines, and macros using AI.
Ebooks
How to minimize customer support backlog (eBook guide)
Get the eBook with solutions to clear the inbox and effectively manage the ticket backlog.
Customer support
6 steps to effectively reduce customer support backlog
Read the six crucial steps to effectively solve customer support backlog.
Tips and tutorials
Ticket triage: 5 tips to prioritize support requests for faster resolution
Get the top 5 tips to prioritize customer support tickets for faster resolutions and better backlog management.
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