Influx Blog

Learn how to build and scale a world-leading support team.

All Case Studies AI Leadership Interviews Growth CX Excellence Inside Influx Reviews

CX Excellence Fully managed customer support at Influx: the key to superior service See how Influx provides an end-to-end, fully managed customer support solution tailored to your business and customer needs.

Case Studies Fintech company leverages 24-hour coverage to clear 3,000+ ticket backlog See how Influx solved a 3,000+ ticket backlog and provides round-the-clock coverage for a popular fintech company.

Case Studies Koala case study: After-hours email and chat support powering 70%+ NPS Koala, the highest-rated mattress retailer in Australia, works with Influx to provide after hours email and chat support powering 70%+ NPS.

Inside Influx Flexibility at Influx: How we provide adaptable and scalable outsourced excellence Influx's flexible, customer-centric service is focused on delivering high-quality support whenever and however you require it.

CX Excellence 6 insider tips to build a customer support team that wows customers Building strong customer loyalty hinges on consistently delivering exceptional value at every touchpoint.

Case Studies CASELY case study: 24/7 L1 & L2 support by real people - improved product review score from 3.3 to 4.8 stars. See how CASELY reduced their first response time by 10x, improved their brand star rating to 4.8 and grew 16,954% while partnering with Influx.

CX Excellence The pros and cons of hiring vs. outsourcing Should you outsource or hire? Based on your circumstances, there may be a right and wrong answer.

Case Studies Ticketing app with 5 million users clears backlog and maintains 86% CSAT on 6,000+ tickets/month See how a ticketing app partnered with Influx to clear the backlog and maintain inbox zero on over 6,000 tickets each month.

CX Excellence How to outsource your Shopify customer service How do you hire an outsourced Shopify support team while improving your growth? We dive in here.

Case Studies Mobile app with 30 million global users improves CSAT from 90% to 94% See how a leading audiobook app company reduced first response time by 80% and managed an increased volume of 7,000 tickets/month.

CX Excellence What makes great customer support for SaaS companies? Most SaaS companies focus on customer success as part of their growth strategy. But what makes great customer support? Here’s what I found from five of our best-performing SaaS clients.

CX Excellence Enhancing the full customer journey with pre-sales + post-sales customer support From the initial spark of curiosity to nurturing a loyal relationship, pre and post-sales support play distinct roles in shaping customer experiences.