Influx Blog

Learn how to build and scale a world-leading support team.

All Case Studies AI Leadership Interviews Growth CX Excellence Inside Influx Reviews

CX Excellence 6 steps to effectively reduce customer support backlog Read the six crucial steps to effectively solve customer support backlog.

CX Excellence Ticket triage: 5 tips to prioritize support requests for faster resolution Get the top 5 tips to prioritize customer support tickets for faster resolutions and better backlog management.

CX Excellence The complete guide to flexible, 24/7 support (eBook) Get the guide to scale up to 24/7 support, respond to your customers faster, and wake up to inbox zero.

CX Excellence How to forecast headcount during peak season The very first step to preparing for a busy season is headcount forecasting. Try the forecasting calculator to be proactive and get your team ready!

CX Excellence Navigate 24/7 support with the top workforce management tools Hear from Andrew on the importance of having the right workforce management tools in place as a 24/7 team and what those top tools are.

CX Excellence 24/7 customer support stats you need to know Thinking about 24/7 or after-hours customer support? Read the top stats you need to know when kicking off 24/7 support.

CX Excellence The ultimate guide to 15 refund and return policies (with scripted support) Read the ultimate guide to the top 15 refund and return policies, complete with ready-to-use scripts for seamless customer support interactions.

CX Excellence 24/7 customer support solutions: follow-the-sun vs. graveyard shift models See how we harness the follow-the-sun model to provide round-the-clock global support, eliminating the need for our team to endure overnight shifts.

CX Excellence Pre-holiday planning guide (2023) Get the guide to navigate the holidays and create better customer support experiences for your customers.

CX Excellence The hidden costs of hiring (2023 stats) A curated list of 2023 stats on the cost of hiring customer support vs. outsourcing.

CX Excellence 100 curated customer support stats to know Understand customer expectations and the latest trends shaping the customer support industry with these 2023 stats.

AI Leadership The future of customer support is AI-human collaboration Customer support has always been human-centric, but using AI as a tool is the best way to achieve real-world balance.