Influx Blog

Learn how to build and scale a world-leading support team.

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CX Excellence How to Outsource Your Shopify Customer Service How do you hire an outsourced Shopify support team while improving your growth? We dive in here.

Case Studies Mobile app with 30 million global users improves CSAT from 90% to 94% See how a leading audiobook app company reduced first response time by 80% and managed an increased volume of 7,000 tickets/month.

CX Excellence What makes great customer support for SaaS companies? Most SaaS companies focus on customer success as part of their growth strategy. But what makes great customer support? Here’s what I found from five of our best-performing SaaS clients.

CX Excellence Enhancing the full customer journey with pre-sales + post-sales customer support From the initial spark of curiosity to nurturing a loyal relationship, pre and post-sales support play distinct roles in shaping customer experiences.

Growth Convert curiosity into cash on your online store Despite being dismissed as being “too hard,” this eCommerce strategy is helping more brands increase revenue by 40%.

CX Excellence 6 ways to provide exceptional customer support experiences Learn six ways to provide amazing customer support experiences and turn customers into advocates.

CX Excellence 6 steps to effectively reduce customer support backlog Read the six crucial steps to effectively solve customer support backlog.

CX Excellence Ticket triage: 5 tips to prioritize support requests for faster resolution Get the top 5 tips to prioritize customer support tickets for faster resolutions and better backlog management.

CX Excellence How to forecast headcount during peak season The very first step to preparing for a busy season is headcount forecasting. Try the forecasting calculator to be proactive and get your team ready!

CX Excellence Navigate 24/7 support with the top workforce management tools Hear from Andrew on the importance of having the right workforce management tools in place as a 24/7 team and what those top tools are.

CX Excellence 24/7 customer support stats you need to know Thinking about 24/7 or after-hours customer support? Read the top stats you need to know when kicking off 24/7 support.

CX Excellence The ultimate guide to 15 refund and return policies (with scripted support) Read the ultimate guide to the top 15 refund and return policies, complete with ready-to-use scripts for seamless customer support interactions.