Support as a Service
Support as a Service is the ‘always on’, pay-per-response service team, ready to fill any coverage gap - weekends, after hours, mornings.
Clear the inbox while being ready for anything - with month to month pricing.
Trusted service partner for growing brands
On demand, 24/7, omnichannel support
See our Motortrend case study →
Burst coverage resolves 2,800+ seasonal backlog with 92%+ CSAT
See our Threadless case study →
Fast, on-brand support to major global sporting events.
How we help SaaS & tech →
Tipsy Elves scales support during peak season
Read the case study →
Blenders scales 24/7, globally with Influx
Read the case study →
Casely improves CSAT with Influx
Read the case study →
"The quality of Influx agents has been fantastic. Their remote, work from home solution really has been top notch. We’ve been able to build a CX team with consistent culture, standards and performance."
On demand, 24/7, omnichannel support
See our Motortrend case study →
Burst coverage resolves 2,800+ seasonal backlog with 92%+ CSAT
See our Threadless case study →
Fast, on-brand support to major global sporting events.
How we help SaaS & tech →
Tipsy Elves scales support during peak season
Read the case study →
Blenders scales 24/7, globally with Influx
Read the case study →
Casely improves CSAT with Influx
Read the case study →
"The quality of Influx agents has been fantastic. Their remote, work from home solution really has been top notch. We’ve been able to build a CX team with consistent culture, standards and performance."
The fastest way to go 24/7
Support as a Service is powered entirely by trained support agents, not bots.
Multiple agents are trained on your brand and workflows, supported by a shared manager who handles rostering, training, and quality.
Coverage scales automatically during busy periods like product launches, promotions, and seasonal peaks, keeping response times consistent.
See how support as a service works, get in touch →
Weekends and after-hours, covered
Customer messages don’t stop outside business hours. Support as a Service provides fast responses from 5pm to 9am local time, reducing overnight backlog and improving satisfaction for brands selling internationally or across time zones.
For more information, get in touch →
Flexible support, built to scale
Support as a Service can run on its own or alongside a dedicated team.
Many brands use it for fast first responses and escalate complex issues to dedicated support. This creates a multi-tier model that balances speed, quality, and cost efficiently.
For exact customer support plans, get in touch →
Proven results from real support teams
See how companies work with Influx to deliver flexibility & scale.
95%+ CSAT for 8500+ tickets per month with specialized management support
24/7 fully managed support across 3 regions with 2-minute resolution time and 90% CSAT
10 agents resolve 27,000+ conversations per month, then quickly scale 2x in one month
Read more client testimonials or case studies
Still considering Support as a Service?
Ready to try Influx? Let's talk!
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