Support as a Service
Fast. Flexible. Elastic. Support as a Service is the ‘always on’, pay-per-response service team, ready to fill any coverage gap - weekends, after hours, mornings.
Clear the inbox while being ready for anything - with month to month pricing.
More than 1,000+ messages per month? Try dedicated agents.
Influx.com is a trusted service partner for brands - from startup to enterprise.
On demand, 24/7, omnichannel support
See our Motortrend case study →
Burst coverage resolves 2,800+ seasonal backlog with 92%+ CSAT
See our Threadless case study →
Fast, on-brand support to major global sporting events.
How we help SaaS & tech →
Tipsy Elves scales support during peak season
Read the case study →
Blenders scales 24/7, globally with Influx
Read the case study →
Casely improves CSAT with Influx
Read the case study →
"The quality of Influx agents has been fantastic. Their remote, work from home solution really has been top notch. We’ve been able to build a CX team with consistent culture, standards and performance."
On demand, 24/7, omnichannel support
See our Motortrend case study →
Burst coverage resolves 2,800+ seasonal backlog with 92%+ CSAT
See our Threadless case study →
Fast, on-brand support to major global sporting events.
How we help SaaS & tech →
Tipsy Elves scales support during peak season
Read the case study →
Blenders scales 24/7, globally with Influx
Read the case study →
Casely improves CSAT with Influx
Read the case study →
"The quality of Influx agents has been fantastic. Their remote, work from home solution really has been top notch. We’ve been able to build a CX team with consistent culture, standards and performance."
Shanna, Delivery Director, 10 yrs with Influx
The easiest way to go 24/7
Support as a Service is 100% powered by humans. We train up multiple agents in each region with a shared manager providing ongoing training, rostering, performance management and retraining. We automatically help for busy periods like Black Friday, Christmas, product launches and seasonal discounts.
For exact pricing details, get in touch →
Renardo, Team Leader, 7 yrs with Influx
Weekends and after hours, covered
With an integrated support team responding to customers quickly, 5pm to 9am your local time. Support as a Service is particularly popular with companies selling internationally. With an on-demand support team you can be available - in every timezone.
For more information, get in touch →
Ana, Customer Support, 4 yrs with Influx
Flexible support experiences, at scale
Get both fast 24/7 responses and a fully-integrated support operation by combining our Support as a Service offering with a dedicated team. This delivers fast, multi-tier, multi-channel support and sales.
For exact customer support plans, get in touch →
Case Studies
See how companies work with Influx to deliver flexibility & scale.
95%+ CSAT for 8500+ tickets per month with specialized management support
24/7 fully managed support across 3 regions with 2-minute resolution time and 90% CSAT
10 agents resolve 27,000+ conversations per month, then quickly scale 2x in one month
Read more client testimonials or case studies
Still considering Support as a Service?
Ready to try Influx? Let's talk!
Hire full-service teams on demand
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
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