Customer support
Extend your support operation with a fast, flexible & scalable solution. The top 1% of agents answer tickets for you, 24/7.
Our month to month plans are a simple way to scale your team, improve response times, and deliver exceptional CX.
Start small with Support as a Service or part-time agents,
and scale up to full-time dedicated teams.
BRANDS THAT SCALE WITH INFLUX
CX excellence across all channels
Live chat
Add a human layer to your customer support and deliver an experience that makes customers want to return.
Email & helpdesk
Provide 24/7 support and resolve tickets fast with experienced agents who can match your brand voice.
Voice capable
Always on, top-tier voice support for your customers who prefer interactions in real time.
Social
Fast, on brand support for your customers across all social channels. From Facebook to TikTok, 24/7.
ELASTIC SERVICE
Support teams that flex as you need
Be ready for growth, exactly when you need it. Whether it’s a seasonal spike, post-campaign query backlog or an extra layer of support while you grow, we offer month-to-month support teams that flex as your business does.
Ready to learn more? Get in touch →
FULLY MANAGED
Management and training included
Take the headache out of hiring, with global support teams fully managed by us. Our end to end management system helps us hire, onboard, train and scale teams quickly to save you time and money.
Ready to try Influx? Get in touch →
MULTI CHANNEL
Quality support on every channel
Use your existing support technologies and launch faster. We integrate with your existing helpdesks, social channels, and workflow to deliver support that’s on brand, at scale and, above all, on every channel.
Want to learn more? Get in touch →
SEAMLESS INTEGRATION
Connect your existing tech and social channels
Increase capacity with high-performance agents and training – all seamlessly integrated into your current systems.
Ready to learn more? Get in touch →
Delivering a quality customer experience on brand and at scale.
Blenders Eyewear partnered with Influx to delight their customers and grow their business fast.
Ready to try Influx? Contact sales →
You’re in good company
Influx is trusted by hundreds of online businesses, big and small.
76 agents resolve 250,000+ tickets per month with 24/7 coverage, surpassing KPIs
Building a remote support team with consistent culture, standards, and performance
24/7 dedicated support and burst coverage for 20,000 tickets via 30 agents
10 agents resolve 27,000+ conversations per month, then quickly scale 2x in one month
24/7 fully managed support across 3 regions with 2-minute resolution time and 90% CSAT
Burst coverage resolves 2800+ seasonal backlog with 92%+ CSAT after 200%+ customer growth
See how companies work with Influx to deliver flexibility & scale.
More solutions
eCommerce and Retail
SAAS
Live chat
Enterprise call center
How it works
Burst Coverage
After Hours
Sales teams on demand
Ready to try Influx? See more solutions →
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating
24/7 coverage with a fully managed support team of 8 agents across 3 regions
6 dedicated agents handle 100% customer support for email, live chat, and voice
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support