Support outsourcing
Pay-as-you-go support teams provide speed, scale and flexibility. Influx is the #1 on demand support outsourcing partner for growing brands with month to month pricing.
We match your brand voice and KPIs exactly. See clients.
SAMPLE CLIENTS
Case studies
See how companies work with Influx to deliver flexibility and scale.
After hours coverage during 142% growth with 4.6 rating on Trustpilot and perfect brand match
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
100% customer support for 2x seasonal ticket spikes from 6 dedicated agents
After hours support and burst coverage for seasonal backlog after 200%+ customer growth
Improved first response time by 10x via 24/7 support for email and Facebook
95%+ CSAT for 8500+ tickets per month with specialized management support
Read more client testimonials or case studies
Support outsourcing for every stage of growth
Support as a Service
Scale your support with ease using Support as a Service. A cost-effective and flexible solution that grows with your business.
Dedicated agents
Engage customers with high-performance support teams focused only on your business in a flexible month-to-month format.
Custom CX
Tailored support teams that match your unique business needs. Scalable support solutions for maximum efficiency.
BRAND MATCH
Results driven outsourcing teams
Set your standards, expectations and KPIs. Your team matches your exact workflow, while automatically improving over time. Influx’s support outsourcing uses three levels of management to work autonomously.
DEDICATED OUTSOURCING TEAMS
Hire a full team at once
Onboarding Influx is similar to onboarding a single agent, but then our team manages all the subsequent training, management and onboarding. If you need to hire a team of 20 people, outsourcing lets you move quickly.
OUTSOURCING WITH NO CONTRACTS
No commitments, cancel anytime
Keep things flexible by hiring month to month. Support outsourcing companies like Influx hire dynamically to match your inbound ticket needs, while also allowing you to experiment with new channels with pre-trained experts. Your upfront costs are significantly lower.
FLEXIBLE OUTSOURCING PRICING
Stay on budget
Our agents are based in Indonesia, Jamaica, Brazil and Kenya, where living costs are significantly lower than in the US, Canada, Australia or Western Europe. Outsourcing with distributed teams helps you keep costs low. Get in touch to learn more about pricing.
Our results
Blenders achieved a 94% CSAT with Influx while handling 20,000 ticket seasonality burst.
Classpass was able to resolve over 250,000 tickets in one month by partnering with Influx.
Sendle stays flexible using Influx during 3x peaks, maintaining 1 hour response times.
Support outsourcing built for growth
Hire a flexible 24/7 outsourcing team with management and training included.
Scale up fast
Our team starts in one week. We automatically add agents as you need them to match inbound ticket volume. Easily grow 3x, 5x or 10x.
Management included
Define your workflow, then we do the rest. We manage all the people processes: Hiring, onboarding, training, QA and performance reviews.
Multichannel
Outsource chat, email, social media or voice. Our teams work across all regions in a simple month to month format.
Month to month
Pay per response or per agent. Our outsourcing teams are elastic, so you can add or remove agents monthly.
Customer onboarding
Want to call new signups? Need to increase your free to paid conversion rates? Our teams can thoughtfully 'nudge' users as they interact.
Train once, done
We manage all subsequent training and scaling across all regions. Get in touch to learn about how we onboard and launch new plans.
Sample experience
We work with high-growth brands to build exceptional support experiences, 24/7, as they grow and iterate as a business.
Angela Trinidad
Director of People and Culture,
Sendle
“Influx has had a hugely positive impact on our operation and ultimately our customers. They’ve been the motor running our ship allowing our champs to spread out, focus on complex enquiries and build cadence in delivering quality responses while our company goes through continuous change and growth.”
conversations per month
scale in one month
More solutions
eCommerce and Retail
SAAS
Live chat
Enterprise call center
How it works
Burst Coverage
After Hours
Sales teams on demand
Ready to try Influx? See more solutions →
Resources to scale customer support and offer great experiences
Ready to learn more? Let’s talk!
Hire full-service teams on demand
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating
24/7 coverage with a fully managed support team of 8 agents across 3 regions
6 dedicated agents handle 100% customer support for email, live chat, and voice
Building a remote support team with consistent culture, standards, and performance
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support