Support outsourcing
Pay-as-you-go support teams provide speed, scale and flexibility. Influx is the #1 on demand support outsourcing partner for growing brands with month to month pricing.
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AKKO (in_service 2021)
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Brandon Blackwood NY (in_service 2021)
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Bearpaw (in_service 2021)
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Paper culture (in_service 2020)
After hours coverage during 142% growth with 4.6 rating on Trustpilot and perfect brand match
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
100% customer support for 2x seasonal ticket spikes from 6 dedicated agents
After hours support and burst coverage for seasonal backlog after 200%+ customer growth
Improved first response time by 10x via 24/7 support for email and Facebook
95%+ CSAT for 8500+ tickets per month with specialized management support
Results driven outsourcing teams
Set your standards, expectations and KPIs. Your team matches your exact workflow, while automatically improving over time. Influx's support outsourcing uses three levels of management to work autonomously.
Hire a full team at once
Onboarding Influx is similar to onboarding a single agent, but then our team manages all the subsequent training, management and onboarding. If you need to hire a team of 20 people, outsourcing lets you move quickly.
No commitments, cancel anytime
Keep things flexible by hiring month to month. Support outsourcing companies like Influx hire dynamically to match your inbound ticket needs, while also allowing you to experiment with new channels with pre-trained experts. Your upfront costs are significantly lower.
Stay on budget
Our agents are based in Indonesia, Jamaica, Brazil and Kenya, where living costs are significantly lower than in the US, Canada, Australia or Western Europe. Outsourcing with distributed teams helps you keep costs low. Get in touch to learn more about pricing.
Our results
94%
Blenders achieved a 94% CSAT with Influx while handling 20,000 ticket seasonality burst.
250K
Classpass was able to resolve over 250,000 tickets in one month by partnering with Influx.
3x
Sendle stays flexible using Influx during 3x peaks, maintaining 1 hour response times.
Support outsourcing built for growth
Hire a flexible 24/7 outsourcing team with management and training included.
Scale up fast
Our team starts in one week. We automatically add agents as you need them to match inbound ticket volume. Easily grow 3x, 5x or 10x.
Management included
Define your workflow, then we do the rest. We manage all the people processes: Hiring, onboarding, training, QA and performance reviews.
Multichannel
Outsource chat, email, social media or voice. Our teams work across all regions in a simple month to month format.
Month to month
Pay per response or per agent. Our outsourcing teams are elastic, so you can add or remove agents monthly.
Customer onboarding
Want to call new signups? Need to increase your free to paid conversion rates? Our teams can thoughtfully 'nudge' users as they interact.
Train once, done
We manage all subsequent training and scaling across all regions. Get in touch to learn about how we onboard and launch new plans.
More solutions
eCommerce and Retail
Startups
SaaS
Personal brands
Mobile app support
Health and Fitness
Marketplace
Tech
Ready to try Influx?
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