Our story
We started because the alternative was broken.
Influx has powered 750+ growing brands with fully managed, on-demand CX teams.
- 1,000+ Agents trained globally
- 123+ Cities worldwide
- 15+ Countries we operate in
- 10M+ Tickets handled since 2013
We built customer support so you don't have to.
We run customer support so you don't have to.
Since 2013, Influx has been a leader in flexible customer support, helping 750+ brands scale with fully managed, follow-the-sun teams.
Today, we bring together exceptional people, best-in-class AI workflows, and AI operators to deliver a more efficient, scalable CX operation that adapts as your business grows.
We're a long-term partner, not just a service provider. Many of our clients have trusted us for 5+ years to run, manage, and continuously improve their customer support.
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ClassPass black (departed 2020)
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Blenders (in_service 2018)
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Boody (in_service 2022)
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Casely - formatted - black
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Asana Rebel - formatted - black
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AstroPay
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Biteable (departed 2023)
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Blinkist (in_service 2018)
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Clipboard (in_service 2021)
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Erth Wellness
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Endeavour Streaming
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Devicie (in_service 2025)
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Derm Avenue (in_service 2025)
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Dashing Diva (Black) (in_service 2024)
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100X Hospitality
I founded Influx so business owners could focus on growing their business while still delivering excellent, 24/7 customer service. Hiring, managing and training your own people is incredibly hard - so I wanted to do that work for them.
Michael De Wildt
Co-founder
Why 750 brands choose Influx over the alternatives.
We're not a self-serve platform. We're not a traditional BPO. We're something built to fill the gap between the two.
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BRAND MATCH
We train to sound like your brand, not like a call center.
Every agent is briefed on your brand voice, product, and policies before taking a single ticket. Customers can't tell they're talking to Influx - and that's exactly the point.
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TOP TALENT
Top 1% of applicants, globally sourced.
We run a rigorous vetting process and select from the top 1% of candidates. Experienced, English-fluent agents matched to your timezone and use case.
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FLEXIBILITY
Month to month - No lock ins
No lock-ins, no minimum commitments, no penalty clauses. Scale up for a launch, scale down in Q3. The flexibility is baked into the model, not negotiated in.
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FULLY MANAGED
Fully managed means we handle everything.
Your dedicated manager handles recruitment, training, QA, reporting, and performance. You get a weekly update. We handle the rest.
The team behind the team
Influx is led by operators and CX specialists who've spent years inside the problem they're solving.
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Leni Mayo
Co-founder & CEO
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Michael De Wildt
Co-founder
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Alex Holmes
Chief Growth Officer
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Anastasia Roshal
Chief Delivery Officer
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Darren T.
Chief Operating Officer
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Teddy Lionel
Chief Financial Officer
What we actually believe
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The Golden Rule
Treat other people as you would like to be treated.
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Truth-seeking
Brutal honesty, delivered with kindness.
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Communication
Good communication prioritises the listener.
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Words = Action
Always following through. Do what you say.
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Employee Value
High performance at work, life outside of it.
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Continuous Improvement
We learn, adapt, and get better every day.
What our partners say about us.
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“Influx’s quality of work and positive attitude is the perfect solution to provide that first line of support for our customers 24/7, globally. Partnering with Influx has helped us take a majority of ticket load volume off our internal team, all while delivering excellent customer experiences. For us, one of the best benefits is their recruitment and management of awesome agents.”
Isaac Byers Customer Service Manager, Meshki -
“Influx has been a genuine life changer for our business. When travel demand rebounded rapidly after the pandemic we simply wouldn’t have been able to scale or support our passengers and suppliers without them. It feels like we are one team working toward the same goals.”
Anna Perez Customer Service Manager, Suntransfers -
“Influx jumped in right before our busiest season and handled the pressure like pros. They quickly helped us get on top of our backlog and keep response times short. Their team blends right in supporting our users with care and consistency. With Influx, our brands tone of voice stays strong and our users feel the difference.”
Giverny Connor User Success Specialist, YAZIO
Premium feel support for a premium performance brand.
Read the case study →
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