About Influx
Global customer experience teams, built to feel in-house
Influx helps online brands deliver fast, high-quality customer experiences at scale. Founded in 2013, we’ve grown from a small team to a global network providing round-the-clock support for leading eCommerce, SaaS and digital-first companies.
Our vision
We stand for the human experience in online business. We believe that every great online business has an exceptional team of people talking to their customers. This requires service flexibility, high standards and exceptional people running the service.
Let us build that high-performance team for you.
A global team of 1,118+ and counting
Spread across 123+ cities globally, Influx provides round-the-clock solutions that are on-brand and on-demand in your time zone(s). We design customer experiences that are fast to scale and ready to reflect your vision, voice and values so you can stay focused on what’s coming next.
Our global reach
Cities worldwide where our teams operate daily
Countries connected through a unified follow-the-sun support model
Team members delivering 24/7 customer experience coverage
Great CX is just good business
We believe automation is excellent, but human connection is essential – because business growth shouldn’t come at the expense of the customer experience. So everything we do comes with a human touch and exceptional tech to match.
Our values
The Golden Rule
Treat other people as you would like to be treated.
Truth-seeking
Brutal honesty, delivered with kindness.
Communication
Good communication prioritizes the listener.
Words = Action
Always following through. Do what you say you’re going to do.
Employee Value Proposition
A high-performance environment at work that supports a life outside work.
Continuous Improvement
We strive to learn, adapt, and get better every day.
Meet some of the team
Leni Mayo
Chief Executive Officer & Co-Founder
Mikey De Wildt
Co-Founder
Anastasia Roshal
Chief Delivery Officer
Alex Holmes
Chief Growth Officer
Teddy Lionel
Chief Financial Officer
Darren Tan
Chief Operating Officer
“I founded Influx to allow more business owners to focus on growing their business while still providing excellent, 24/7 customer service. Hiring, managing and training your own people is incredibly hard, so I wanted to do that work for them.”
Michael De Wildt, co-founder Influx, Melbourne, AU
Meet some of our clients
See how Biteable, Karbon and Full Focus (previously Michael Hyatt & Co) all partner with Influx to scale, flex and grow their business fast.
Meet more of our clients or read the case studies →
We have roles opening all over the world!
Interested in joining a global, fully remote company on a mission to make the customer experience for successful online business better?
Hire full-service teams on demand
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
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