8 stats that make the case for better support planning this holiday season
2021’s holiday season is going to be the biggest yet. See what consumers expect from this years holiday season - turn your CX into a growth engine.
The ultimate guide to eCommerce holiday planning in 2022
This guide offers a streamlined and holistic approach to eCommerce holiday planning that will drive conversions and steer you on the path to success.
The complete guide to live chat support
Master the art of live chat communication with our comprehensive guide!
Business operations, efficiency, and outsourcing report
Learn how outsourcing can improve business operations and boost efficiency with this in-depth report.
Your unrivaled guide to customer support
All the essential information to provide an unmatched customer experience.
Guide to scaling a business
Scaling a business requires strategic planning. Read our comprehensive guide to prepare for a successful season of scale!
70 live chat scripts to improve the purchase experience
Save time on live chat support with these canned responses!
A beginner friendly guide to help desk software
Help desk ticketing software can make an organization more efficient. Learn everything there is to know about help desk software in our complete guide!
The ultimate guide to 15 refund and return policies (with scripted support)
Read the ultimate guide to the top 15 refund and return policies, complete with ready-to-use scripts for seamless customer support interactions.
The role of social media presence for businesses
Use these 8 tips to grow your brand visibility and better connect with your audience on social media.
What is AI Agent Management? A guide for CX teams
Most brands still treat AI as a project — something you set up once and leave to run. But CX doesn’t work like that. Your human team has oversight, AI needs that too.
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