CX Excellence

How to deliver world-class customer experiences.

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CX Excellence How top beauty brands deliver omnichannel CX Take a look at how beauty leaders deliver connected customer support across chat, social, email, and in-store.

CX Excellence CX in 2026: 9 Trends Predicted by the Experts at Help Scout, Consio & Koh In this post, we explore 9 CX trends already shaping 2026, informed by insights and quotes from leaders at the forefront of AI-driven customer experience.

CX Excellence Why global CX operations outperform the traditional BPO model Why a follow-the-sun model is the smarter way to run 24-hour customer experience.

CX Excellence 7 pillars of effective ecommerce customer service The best eCommerce customer service starts internally. Learn how to improve customer service in eCommerce with these 7 pillars!

CX Excellence CSAT, CES, NPS? Choosing the best metrics to measure your customer support quality Here's a guide on using customer service metrics as a measurable way of checking a business’s vital signs and gathering feedback.

CX Excellence 25+ customer service email templates that generate trust and loyalty How do you write an email that makes your customers happy, satisfied, and feel valued? Here are 25+ email templates that work.

CX Excellence Holiday shopping support ticket trends How much of a ticket spike can eCommerce brands expect during holiday sales shopping periods? Take a look at our support ticket data compiled from 10 eCommerce brands to help you plan.

CX Excellence How to Outsource Your Shopify Customer Service How do you hire an outsourced Shopify support team while improving your growth? We dive in here.

CX Excellence How to plan your support team for the holidays Planning your support team for busy holidays doesn’t have to be daunting. Learn how to optimize your staffing and automate processes to keep your customer satisfaction sky high.

CX Excellence Customer support vs. customer success With the help of expert Kirsty Traill of Hootsuite, we’re breaking down the definition of customer support vs. customer success, the key differences, and why it’s important for you and your company to know.

CX Excellence When should your startup offer customer service voice support? Voice customer service and phone support are important for your business. When should your customers be able to call customer support?

CX Excellence Get more leads with these six automated live chat tactics Adding live chat to your funnel is not only a great way to support your customers; it can also prove to be super fruitful in igniting sales and optimising leads.