CX Excellence

How to deliver world-class customer experiences.

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CX Excellence The Top 10 Reasons to Switch BPO Partners and Why Companies Make the Switch (with examples) Why companies really switch BPO partners—and how to avoid the same mistakes.

CX Excellence How leading fashion brands build customer experience that scales Fashion brands that win at CX turn every support interaction into a branded, loyalty-building moment.

CX Excellence How high-consideration DTC brands deliver phone-first CX DTC leaders use phone as a high‑trust CX channel. See how top brands do it—and how Influx scales support without sacrificing quality.

CX Excellence How top beauty brands deliver omnichannel CX Take a look at how beauty leaders deliver connected customer support across chat, social, email, and in-store.

CX Excellence CX in 2026: 9 Trends Predicted by the Experts at Help Scout, Consio & Koh In this post, we explore 9 CX trends already shaping 2026, informed by insights and quotes from leaders at the forefront of AI-driven customer experience.

CX Excellence Why global CX operations outperform the traditional BPO model Why a follow-the-sun model is the smarter way to run 24-hour customer experience.

CX Excellence Mother’s Day eCommerce: How to scale your CX team for the online surge Find out how to scale your brand with global, 24/7 CX support this Mother's Day

CX Excellence How to forecast support cost and headcount as your company grows Forecasting headcount is important, even if you aren't in a scale-up period. Use this simple forecasting model to calculate your headcount needs.

CX Excellence Fully managed customer support at Influx: the key to superior service See how Influx provides an end-to-end, fully managed customer support solution tailored to your business and customer needs.

CX Excellence 6 insider tips to build a customer support team that wows customers Building strong customer loyalty hinges on consistently delivering exceptional value at every touchpoint.

CX Excellence The pros and cons of hiring vs. outsourcing Should you outsource or hire? Based on your circumstances, there may be a right and wrong answer.

CX Excellence How to Outsource Your Shopify Customer Service How do you hire an outsourced Shopify support team while improving your growth? We dive in here.