Influx blog
Case studies
Roller Skates eCommerce company clears 2,300 ticket backlog in 10 days
See how a popular roller skates eCommerce company solves a 2,300 ticket backlog in just 10 days, then maintains inbox zero.
Case studies
Helix Sleep clears a 2,000-ticket backlog and meets seasonal demand with scalable support
See how Helix Sleep cleared a 2,000 ticket backlog and meets seasonal demand with a flexible, scalable support solution.
Customer experience
The 12 best AI customer support agents in 2025
In this guide, we break down the top AI agents to consider as part of your CX stack
Case studies
Light My Bricks earns 5-star reviews from over 92% of their customers
See how Light My Bricks goes "above and beyond" in customer service to earn 5-star reviews from 92% of customers.
Customer experience
Top 10 Managed Services Outsourcing Providers in 2025
How to choose an outsourced customer‑support partner you can trust—and why Influx tops the list this year
Case studies
8 dedicated agents handle 5,000 tickets/month with a 56% decrease in missed calls
See how a mobile app for summer camps scaled their customer service team to handle 5,000 tickets/month, reducing missed calls by 56%.
Customer support
Mother’s Day eCommerce: How to scale your CX team for the online surge
Find out how to scale your brand with global, 24/7 CX support this Mother's Day
Customer support
How to Choose an Outsourced Customer Service Company
Finding an outsourced CX partner & extension of your brand can be daunting. Here's the top 10 things to consider
Customer support
The 5 best customer support outsourcing companies for brands
Out the thousands of companies, which ones will uphold your brand? These 5 will.
Customer support
The best call center companies for global support: A data-driven breakdown
Find out how to support your brand with global, 24/7 CX support
Resources and guides
Top 10 Tech Support Outsourcing Companies in 2025 (Ranked)
Compare the top 10 best tech support outsourcing companies
Ebooks
eCommerce Black Friday Cyber Monday Planning Guide (2024 eBook)
Get actionable strategies to maximize your eCommerce success during the holiday sales period.
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