Influx blog
Research
Two examples of AI agent management working
AI agent management improves resolution rate and CSAT for AI agents, reducing the workload for a human support team while freeing up time for the support team manager.
Customer experience
The perfect service partner at $1M, $10M and $100M in annual revenue
How to leverage CX outsourcing intelligently
Customer support
Bearworks Review: Salesfloor and Parallel Dialer for Sales Teams
Bearworks Review - How to onboard & optimize sales teams successfully.
Case studies
Meshki launches ethical 24/7, near-shore service model & achieves 95% CSAT
How a follow-the-sun model is the future of delivering top tier CX.
Case studies
Linktree partnered with Influx.com to make CX simple and fast with 93% CSAT for 2.8 million subscribers
How an on-demand CX operation supported a $1.3 billion tech juggernaut
Case studies
Suntransfers earns 5-star reviews from over 77% of customers with fast, 24/7 multilingual support
See how private airport transfer service, Suntransfers, delivers fast, multilingual support 24/7.
Case studies
JS Group: Six brands, one streamlined customer service solution
See how JS Group partnered with Influx for a multi-brand customer service solution.
Case studies
Asana Rebel case study: 100% customer support in 6 languages across 7 platforms
See how Asana Rebel handled 8x growth in 2020 while continuing to deliver multi-language, multi-channel customer support with Influx.
Case studies
Clipboard Health's app hits unicorn status with Influx.com providing an elastic, 24/7 operational layer
See how Influx.com scaled to resolve 10,000 calls per month & achieve a 94% CSAT
Case studies
ClassPass scales global member support with Influx
Influx partnered with ClassPass to build a global CX operation capable of handling 250,000+ monthly tickets, delivering agility, consistency, and 24/7 coverage without compromising quality.
Case studies
Tipsy Elves scales support by 5x during peak season with 92% CSAT
Read how eCommerce holiday-themed apparel company, Tipsy Elves, successfully scales during peak holiday season while maintaining high customer satisfaction.
Case studies
Blenders scales global CX with Influx with 24/7 dedicated support
Influx.com partnered with Blenders Eyewear to deliver always-on, brand-aligned customer support, combining dedicated coverage with on-demand flexibility to handle up to 20,000 ticket surges during peak sales periods.
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