Influx Blog

Learn how to build and scale a world-leading support team.

All Case Studies AI Leadership Interviews Growth CX Excellence Inside Influx Reviews

CX Excellence What’s the difference between customer support, customer success, and customer experience? Learn the key differences between customer support, success, and experience—and how AI is reshaping each in 2026.

AI Leadership Rogue CX AI: What happens when customer support AI isn’t managed properly Rogue CX AI happens when AI agents aren’t properly managed. Learn why performance drops and how to fix it with better setup, context, and ongoing optimization.

Inside Influx What “top 1% talent,” follow-the-sun, and fully managed support really mean for your business Discover how Influx builds fully remote, top 1% support teams with 24/7 coverage, strong leadership, and continuity that makes them feel like your in‑house team.

CX Excellence Mother’s Day eCommerce 2026: How to scale your CX team for the online surge Find out how to scale your brand with global, 24/7 CX support this Mother's Day

CX Excellence How to outsource your customer support as a payments platform Learn how payments platforms can split support across AI, outsourcing, and in-house teams to scale 24/7 CX.

Case Studies ResetSmile optimizes customer support & clears backlog with Influx Influx built a proactive, voice-first support operation for ResetSmile—absorbing call spikes, resolving stalled cases, and maintaining high emotional-quality standards across every interaction.

Inside Influx How to onboard an Outsourced Support Team: A five-phase playbook Onboarding an outsourced customer support team typically follows five phases: agent selection, structured training, soft launch, full handover, and stabilization.

CX Excellence The top 10 reasons to switch BPO partners and why companies make the switch (with examples) Why companies really switch BPO partners—and how to avoid the same mistakes.

Case Studies Corpay transforms 24/7 Australasian CX with Influx From long digital backlogs to a high-performing, multi-channel CX operation, while freeing internal sales teams to focus on strategic opportunities.

AI Leadership The AI customer support model that actually works AI that resolves 10–15% of tickets drives the best CX results.

CX Excellence How leading fashion brands build customer experience that scales Fashion brands that win at CX turn every support interaction into a branded, loyalty-building moment.

AI Leadership Gorgias AI performance benchmarks for eCommerce CX Teams in 2026 This playbook analyzes performance data from 20+ brands using Gorgias Al across eCommerce and digital-first businesses.