Influx Blog
Learn how to build and scale a world-leading support team.
CX Excellence
How to de-escalate an angry customer
De-escalation of angry customers is an art form and, when performed correctly, can even lead to long-term, happy customers. Read our guide to find out more.
Case Studies
AnimalHouse Fitness case study: Maintain inbox zero with great brand match for social media coverage
See how AnimalHouse Fitness works with Influx to maintain inbox zero and handle social media inquiries with excellent brand match.
Growth
Improve employee collaboration and CX in a remote world
Keeping remote employees satisfied and engaged has a direct impact on customer experience. Improve remote employee engagement with this quick read!
Reviews
Freshdesk Help Desk Spotlight
Learn all about the cloud-based customer service software including key features and help desk hacks.
Inside Influx
Flexibility and diverse talent at Influx
Meet Guilhermo, a Customer Service Agent located in Sao Paolo, Brasil. Learn about the flexibility and talented team members that make up Influx.
Growth
How to improve retention rate with CX
Customer experience and retention go hand in hand. Improve your retention rate with these CX strategies!
CX Excellence
The importance of impactful customer service training
Customer service training is vital in providing exceptional customer experiences that create loyal brand champions.
Growth
9 reasons to outsource your sales team
Companies worldwide are outsourcing their sales departments to companies like Influx to help scale and grow their business. Find out how in our detailed guide!
Reviews
Help Scout help desk spotlight
Check out the overview of the Help Scout platform including SaaS solution features, automation capabilities, and search functionality.
Interviews
Gorgias tips for a successful Black Friday and Cyber Monday
Be prepared for Black Friday/Cyber Monday with these helpful tips from our partners over at Gorgias!
Growth
Top 6 ways eCommerce companies are cutting costs and improving operational efficiency
Reduce frequent eCommerce costs with these 6 practical tips!
Reviews
Zendesk Help Desk Spotlight
Read up on the Zendesk customer support platform including top features, integrations, and some helpful tips!
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