Influx blog
Business operations
6 key components of strengthening your business operations
Monitoring business operations and adjusting for effectiveness is vital for long-term success. Improve your business operations today!
Case studies
Saturn case study: 24/7 coverage for 15,600+ ticket backlog with 10 Zendesk agents
See how Saturn scaled from 5 to 22 Influx agents while providing 24/7 coverage and back office support with help desk experts.
Business operations
How to optimize for business growth in Q1
Q1 sets the tone for the year. Read more to make your plan for success by optimizing your operations to focus on growth.
Customer experience
CX trend predictions for 2023
Our top 5 CX predictions for 2023. Utilize these trends for enhanced customer loyalty and satisfaction.
Customer support
8 reasons to outsource your IT & technical support
Outsourcing your technical support can save your company valuable resources. Read our guide to find out why you should outsource your IT and technical support!
Case studies
AKKO case study: After-hours coverage for 142% ticket increase via live chat and email
See how Influx used after-hours coverage to tackle a 142% ticket increase via live chat and email with a perfect brand match.
Tips and tutorials
9 steps to reset your business budget for Q1
It's essential to reset business budgets to spend wisely and to plan for any uncertainties that may lie ahead. These 9 steps will get you started!
Customer support
7 reasons you need call center outsourcing
Get answers to questions including what is call center outsourcing, how much does it cost, and why outsource.
Customer experience
7 pillars of effective ecommerce customer service
The best eCommerce customer service starts internally. Learn how to improve customer service in eCommerce with these 7 pillars!
Case studies
Biteable case study: 24/7 support with 2-minute resolution time and 90% CSAT
How Biteable, a video building community with 4 million+ members, works with Influx to provide 24/7 support and sales with a median response time of four minutes.
Customer experience
7 customer support tips to provide excellent experiences
Excellent customer support is an opportunity to build relationships with customers. These 7 tips will help you master it!
Customer support
When should your startup offer customer service voice support?
Voice customer service and phone support are important for your business. When should your customers be able to call customer support?
 6 Circle - small.png)