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Case Studies Bearpaw case study: 100% customer support for 2x seasonal ticket spikes See how Bearpaw works with Influx to handle 2x seasonal spikes for email, live chat, and voice with 91% CSAT.

CX Excellence How to create a customer feedback loop that works A successful feedback loop takes user feedback and makes revisions for a better customer experience. Learn the five stages!

CX Excellence How CX helps overall customer lifetime value Encourage long-lasting relationships with customers by calculating customer lifetime value and using these tips to improve CX.

Interviews Tips for a successful Influx interview from HR specialists Be fully prepared to nail your Influx interview with these tips from our Human Resources team!

Case Studies Manly Bands case study: 24/7 support and sales, two-minute live chat response times Influx delivers 24/7 support and sales with 5 minute response times for this eCommerce business running on Shopify.

Reviews Gorgias Help Desk Spotlight Everything you need to know about the Gorgias help desk including features, benefits, and helpful hacks!

CX Excellence What is help desk support and why your business needs it Having support managing your help desk is essential for any business to be able to provide great customer service. Find out more about help desk support!

Growth How to keep your team focused and motivated during the holiday season Avoid the holiday slump with these 5 tips to keep your team in a productive workflow!

Growth Optimizing your website for the holiday rush The holiday season brings increased traffic to your website. Make sure your site is optimized with these seven tips to leverage sales.

Growth Black Friday marketing strategies to use in 2022 Black Friday is the biggest day of the calendar year for eCommerce businesses. Find out how to maximize sales this year with our Black Friday marketing strategies & ideas.

CX Excellence Your unrivaled guide to customer support All the essential information to provide an unmatched customer experience.

CX Excellence Personalizing your customer support for better CX Personalization helps drive repeat sales and satisfy consumer expectations. Add these 6 simple personalization methods to support to improve your CX!