Influx blog
Customer support
8 common customer service mistakes & how to avoid them
Customer service mistakes can be devastating to a business that isn’t aware of and prepared to avoid. Read now to find out!
Business operations
The 8 best help desk software for 2023
Looking to improve your customer experience in 2023 with a quality help desk? Find out more about which one is right for your business.
Work culture
Leadership and the power of authenticity in a remote workforce
Meet Ell, a Project Manager based in Toronto, Canada. Since starting at Influx in 2017, Ell relocated from Jamaica and has learned lots of leadership skills along the way.
Business operations
How to partner customer success and marketing departments
Align your marketing and customer success teams to improve customer experience and better understand the customer journey.
Tips and tutorials
How to de-escalate an angry customer
De-escalation of angry customers is an art form and when performed correctly, can even lead to long-term, happy customers. Read our guide to find out more!
Case studies
AnimalHouse Fitness case study: Maintain inbox zero with great brand match for social media coverage
See how AnimalHouse Fitness works with Influx to maintain inbox zero and handle social media inquiries with excellent brand match.
Work culture
Improve employee collaboration and CX in a remote world
Keeping remote employees satisfied and engaged has a direct impact on customer experience. Improve remote employee engagement with this quick read!
Customer support
Freshdesk Help Desk Spotlight
Learn all about the cloud-based customer service software including key features and help desk hacks.
Business operations
Setting up FAQ macros to save time and money
Macros are a powerful tool for customer support teams that saves time and money. Optimize your response time and get macros set up today!
Work culture
Flexibility and diverse talent at Influx
Meet Guilhermo, a Customer Service Agent located in Sao Paolo, Brasil. Learn about the flexibility and talented team members that make up Influx.
Best practices
How to improve retention rate with CX
Customer experience and retention go hand in hand. Improve your retention rate with these CX strategies!
Business operations
5 digital transformation trends to watch
The advance of innovative and transformative technologies will continue in 2023. Check out our top 5 trends to keep an eye on!
 6 Circle - small.png)