Influx Blog

Learn how to build and scale a world-leading support team.

All Case Studies AI Leadership Interviews Growth CX Excellence Inside Influx Reviews

Growth 9 reasons to outsource your sales team Companies worldwide are outsourcing their sales departments to companies like Influx to help scale and grow their business. Find out how in our detailed guide!

Reviews Help Scout help desk spotlight Check out the overview of the Help Scout platform including SaaS solution features, automation capabilities, and search functionality.

Interviews Gorgias tips for a successful Black Friday and Cyber Monday Be prepared for Black Friday/Cyber Monday with these helpful tips from our partners over at Gorgias!

Growth Top 6 ways eCommerce companies are cutting costs and improving operational efficiency Reduce frequent eCommerce costs with these 6 practical tips!

Reviews Zendesk Help Desk Spotlight Read up on the Zendesk customer support platform including top features, integrations, and some helpful tips!

Case Studies Bearpaw case study: 100% customer support for 2x seasonal ticket spikes See how Bearpaw works with Influx to handle 2x seasonal spikes for email, live chat, and voice with 91% CSAT.

CX Excellence How to create a customer feedback loop that works A successful feedback loop takes user feedback and makes revisions for a better customer experience. Learn the five stages!

CX Excellence How CX helps overall customer lifetime value Encourage long-lasting relationships with customers by calculating customer lifetime value and using these tips to improve CX.

Inside Influx Tips for a successful Influx interview from HR specialists Be fully prepared to nail your Influx interview with these tips from our Human Resources team!

Case Studies Manly Bands case study: 24/7 support and sales, two-minute live chat response times Influx delivers 24/7 support and sales with 5 minute response times for this eCommerce business running on Shopify.

Reviews Gorgias Help Desk Spotlight Everything you need to know about the Gorgias help desk including features, benefits, and helpful hacks!

CX Excellence What is help desk support and why your business needs it Having support managing your help desk is essential for any business to be able to provide great customer service. Find out more about help desk support!