Influx blog
Resources and guides
A beginner friendly guide to help desk software
Help desk ticketing software can make an organization more efficient. Learn everything there is to know about help desk software in our complete guide!
Customer support
The importance of impactful customer service training
Customer service training is vital in providing exceptional customer experiences that create loyal brand champions.
Best practices
Social media’s role in Q4 retail 2022
Using social media to your advantage this Q4 is a budget-friendly, effective strategy to boost sales and grow a loyal following. Read our 10 simple tips!
Business operations
9 reasons to outsource your sales team
Companies worldwide are outsourcing their sales departments to companies like Influx to help scale and grow their business. Find out how in our detailed guide!
Customer support
Help Scout help desk spotlight
Check out the overview of the Help Scout platform including SaaS solution features, automation capabilities, and search functionality.
Tips and tutorials
Gorgias tips for a successful Black Friday and Cyber Monday
Be prepared for Black Friday/Cyber Monday with these helpful tips from our partners over at Gorgias!
Business operations
Top 6 ways eCommerce companies are cutting costs and improving operational efficiency
Reduce frequent eCommerce costs with these 6 practical tips!
Customer support
Zendesk Help Desk Spotlight
Read up on the Zendesk customer support platform including top features, integrations, and some helpful tips!
Case studies
Bearpaw case study: 100% customer support for 2x seasonal ticket spikes
See how Bearpaw works with Influx to handle 2x seasonal spikes for email, live chat, and voice with 91% CSAT.
Tips and tutorials
How to create a customer feedback loop that works
A successful feedback loop takes user feedback and makes revisions for a better customer experience. Learn the five stages!
Best practices
How CX helps overall customer lifetime value
Encourage long-lasting relationships with customers by calculating customer lifetime value and using these tips to improve CX.
Work culture
Tips for a successful Influx interview from HR specialists
Be fully prepared to nail your Influx interview with these tips from our Human Resources team!
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