Influx Blog
Learn how to build and scale a world-leading support team.
CX Excellence
How to outsource customer service effectively
Customer service outsourcing is key to business growth. Here are five critical points to consider in sourcing for the right customer support partner.
CX Excellence
25+ customer service email templates that generate trust and loyalty
How do you write an email that makes your customers happy, satisfied, and feel valued? Here are 25+ email templates that work.
Growth
How to write a great eCommerce return policy (+ real examples from high-growth brands)
A customer-centric ecommerce return policy creates confidence, trust, and a sense of security. Let's take a look at some great examples from valuable, high-growth brands.
CX Excellence
Holiday shopping support ticket trends
How much of a ticket spike can eCommerce brands expect during holiday sales shopping periods? Take a look at our support ticket data compiled from 10 eCommerce brands to help you plan.
Interviews
3 easy ways to wow your customers with live chat
Immediate, personable, and effective – these are the hallmarks of a great live chat experience. How do you go one step further and wow your customers? We compiled three easy - and proven - tricks that anyone can implement.
Case Studies
99designs by Vista case study: Building a remote support team with consistent culture, standards, and performance.
See how 99designs, the world's largest graphic design platform uses Influx to support their highly engaged design community.
Interviews
Growing 9x focused on customers first - Interview with Lexi Horn, director of customer success at Blenders Eyewear
Blenders reported 9x growth in late 2018 by focusing on customers first. How do they build their support team exactly? Lexi shares her strategy.
Interviews
How to build an exceptional live chat team: An interview with Eugenia Chuprina from Reply
How do you build an exceptional live chat team on a startup budget? Eugenia Chuprina did it, starting as employee number five at Reply.
Growth
How to grow your business faster with Support as a Service: 6 examples
Support as a Service is a simple way to deliver fast responses, 24/7, consistently, with all management and training included. Here are six examples from clients working with Influx.
Inside Influx
Why we launched 100% weekend support
Every support manager I know has the same problem: They have too many tickets waiting for them on Mondays when they first log into their help desk. 500+ ticket backlogs aren’t uncommon. Here's how we launched weekend support.
Case Studies
Motor Trend on Demand Case Study: 24/7 omnichannel support with 2x burst coverage
How Motor Trend on Demand, the #1 destination for automative content, works with Influx to deliver fast, 24/7 support across platforms.
CX Excellence
How to plan your support team for the holidays
Planning your support team for busy holidays doesn’t have to be daunting. Learn how to optimize your staffing and automate processes to keep your customer satisfaction sky high.
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