Influx blog
Business operations
Can live chat outsourcing deliver excellent customer service and boost sales? Here are the facts
Many companies have turned to live chat for customer support and sales, and here's why.
Customer support
SaaS customer support: 6 ways to boost your team
Build an outstanding SaaS customer support team with these proven, actionable tips.
Case studies
Karbon case study: Delivers 24/7 worldwide customer support with 80%+ CSAT and 2,000 conversations a month
See how Karbon managed 3x growth with Influx to deliver 24/7 live chat support.
Tips and tutorials
3 simple levers for effective onboarding
Effective customer support onboarding can be as simple as knowing which three levers to pull, and when.
Interviews
Customer support, simplified – hear from three successful brands working with Influx
Biteable, Karbon and Michael Hyatt & Company partner with Influx to deliver customer experiences that scale and flex - watch the video.
Tips and tutorials
CSAT, CES, NPS? Choosing the best metrics to measure your customer support quality
Here's a guide on using customer service metrics as a measurable way of checking a business’s vital signs and gathering feedback.
Case studies
Threadless case study: Burst coverage resolves 2800+ seasonal backlog with 92%+ CSAT
See how Threadless handled a 200+% growth spurt, while moving to a fully remote operation in 2020 with Influx.
Tips and tutorials
5 graphics for an easy-to-understand knowledge base
Customers opting for self-help will turn to your knowledge base or resource library. Build a great knowledge base that is easy to navigate and understand by using graphic design.
Business operations
How to outsource customer service effectively
Customer service outsourcing is key to business growth. Here are five critical points to consider in sourcing for the right customer support partner.
Business operations
Best questions to ask when outsourcing customer support
Dynamic new business models combined with human-powered technology offer vibrant customer service today. Here are five critical questions to ask when you are considering customer service outsourcing.
Tips and tutorials
25+ customer service email templates that generate trust and loyalty
How do you write an email that makes your customers happy, satisfied, and feel valued? Here are 25+ email templates that work.
Tips and tutorials
5 must-have help desk automations (2021 Edition)
The right automation can positively impact your customer support agents' performance, customer satisfaction, and resolution speed.
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