Influx blog
Tips and tutorials
3 steps to unleash your CX team and boost your brand
The customer experience team is a vital part of your company's brand. Learn how to pivot your CX department in these three steps.
Business operations
The ultimate guide to outsourcing your e-commerce customer service in 2022
More than ever before, companies are choosing to outsource e-commerce customer support because it is easy, efficient, and scaleable,.
Customer support
7 bits of advice for new customer support agents
Customer support agents play a huge role in representing a brand. Here are some useful advice to guide new agents on delivering exceptional customer experiences.
Best practices
Discover the 5 best practices for live chat outsourcing
Live chat remains a popular channel to connect with customers. Here are five important elements to outsourcing live chat to the right partner.
Best practices
Exploring 8 best practices for SaaS customer support
Knowing what constitutes exceptional SaaS customer support and how to implement it can boost your business’s performance significantly.
Customer experience
How to boost your customer experience in 5 simple steps
We asked some of the team at Influx for their top support tips when it comes to leveling up your customers' experience. Watch the video for the full breakdown!
Interviews
7 steps to prepare for seasons of scale
Black Friday CX tips from Laurin Thompke at Casely – which grew 16,594% in three years earning them #17 on Inc. 5000
Resources and guides
8 stats that make the case for better support planning this holiday season
2021’s holiday season is going to be the biggest yet. See what consumers expect from this years holiday season - turn your CX into a growth engine.
Case studies
Winkl case study: Instant live chat support with a 94% customer feedback rating
See how Winkl partners with Influx to deliver 1m 15s response time averages over live chat 20/7.
Product
eCommerce brands improve their star ratings by 24% while working with Influx
Star ratings are one of the best indicators of a brand’s reputation. We looked into how well executed CX strategies drive business value and growth.
Tips and tutorials
The most common customer service complaints (& how to handle them)
When things go wrong on an ecommerce customer's journey, swift and empathetic resolutions will make a huge difference.
Tips and tutorials
How to handle unexpected spikes in ticket volume
Planning for support ticket spikes - both expected and unexpected - is a crucial component of any CX strategy. Here are three quick tips on how to plan for the unexpected. Watch the video!
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