Influx blog
Tips and tutorials
Preparing your eCommerce store for Black Friday
Black Friday can be an unexpected and chaotic time for businesses that haven’t prepared. Find out how your business can get ready and make Black Friday a success this year!
Work culture
Exciting high performance and global impact at Influx
Meet Lucy, a marketing leader based in Melbourne, Australia. Learn about our global, high-performing teams and the excitement that comes from working in the industry.
Work culture
The 5 core values that guide us at Influx
From the "Golden Rule" to clear communication, explore the key values that guide the Influx team!
Business operations
How to retain top talent during peak seasons
The average cost to replace an agent can be anywhere between $10,000 and $20,000. Be proactive in recruiting and retaining top talent!
Resources and guides
The ultimate guide to eCommerce holiday planning in 2022
This guide offers a streamlined and holistic approach to eCommerce holiday planning that will drive conversions and steer you on the path to success.
Best practices
Tips to sell out during your next product launch
Over 30,000 products are launched each year and roughly 95% of them fail. Read through our 8 tips to prepare yourself for an epic product launch that sells out.
Work culture
Upwards mobility and internal growth at Influx
Meet Gusthy, one of our Delivery Managers in Indonesia, who has been with Influx for 7 years. Learn about internal mobility for our team members and the importance of growth at Influx!
Best practices
Optimizing customer data & management for better CX
Data analysis removes the guesswork when it comes to understanding customer desires, pain points, goals, and interests. Use customer data to your advantage to outshine your competitors and improve CX.
Best practices
A complete guide to reaching your ideal customer
Understanding customers is the key to giving them good service that results in acquiring new customers and increasing repeat buyers.
Business operations
What business processes should your company be outsourcing?
Many business processes can be outsourced to save time & resources, allowing you to focus on the important things. Find out more today!
Business operations
Warning signs of a bad CX agency
Arm yourself with the information to spot warning signs of a bad CX outsourcing agency and find the right fit for you.
Best practices
How to flex CX teams up and down during seasonal months without a hitch
Prepare for Q4 with best practices for scaling holiday support including Black Friday, Cyber Monday, and Christmas.
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