Influx blog
Business operations
How to minimize agent turnover so you aren’t stuck onboarding and training
Agent turnover can damage team morale and impact performance. Learn more about how to retain agents and keep them happy.
Business operations
Top 5 questions to ask when hiring an outsourcing agency
Before disclosing any important company information, there are a few questions to ask an outsourcing agency before deciding if it's the right fit for your business.
Business operations
How to scale CX teams while maximizing ROI
Insight is a competitive differentiator. How can you scale CX from a data-driven perspective with the intent to increase ROI? Read more!
Customer support
How to retain your brand voice and values when outsourcing customer support
Learn more: Empower outsourced CX teams to communicate in your brand voice.
Work culture
The important transition from job to career
Everyone remembers their first job out of school. Meet Velya, one of our HR specialists, retelling her experience with Influx on the path from "job" to "career."
Best practices
8 customer retention strategies to grow your brand
Retaining customers is important for any business as it costs less to keep a current customer than to find and onboard a new one. Find out more today!
Best practices
Methods to create a B2B CX that rivals B2C
Six strategies your B2B company can incorporate into your CRM to create an exceptional customer experience that rivals that of B2C experiences.
Work culture
Where We Live: How we follow the sun to work globally
The Influx team is made up of over 1,100 team members located in 123 cities around the world. From the bustling streets of Kenya to the beaches of Australia, learn more about our global team and where we live!
Case studies
Brand Access case study: 95%+ CSAT for 8500+ tickets per month
See how Brand access partnered with Influx for complete customer support of 8500+ tickets per month with 95%+ CSAT!
Customer support
6 key strategies to scale your customer support team
When your business is growing too fast, it’s time to consider scaling. Find out how to scale your customer support team today!
Customer support
A complete guide to 24/7 customer support
Keeping customers happy is essential for any successful business. How can you do that? 24/7 customer support. Find out how to deliver this today.
Work culture
How to optimize remote work and its benefits
It doesn’t come as a surprise that remote work reduces stress, but how can you truly make it work for you?
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