Influx blog
Case studies
Manly Bands case study: 24/7 support and sales, two-minute live chat response times
Influx delivers 24/7 support and sales with 5 minute response times for this eCommerce business running on Shopify.
Customer support
Gorgias Help Desk Spotlight
Everything you need to know about the Gorgias help desk including features, benefits, and helpful hacks!
Customer support
What is help desk support and why your business needs it
Having support managing your help desk is essential for any business to be able to provide great customer service. Find out more about help desk support!
Work culture
How to keep your team focused and motivated during the holiday season
Avoid the holiday slump with these 5 tips to keep your team in a productive workflow!
Tips and tutorials
Optimizing your website for the holiday rush
The holiday season brings increased traffic to your website. Make sure your site is optimized with these seven tips to leverage sales.
Tips and tutorials
Black Friday marketing strategies to use in 2022
Black Friday is the biggest day of the calendar year for eCommerce businesses. Find out how to maximize sales this year with our Black Friday marketing strategies & ideas.
Resources and guides
Your unrivaled guide to customer support
All the essential information to provide an unmatched customer experience.
Tips and tutorials
Personalizing your customer support for better CX
Personalization helps drive repeat sales and satisfy consumer expectations. Add these 6 simple personalization methods to support to improve your CX!
Tips and tutorials
Overcoming the holiday's biggest CX challenges
The holidays bring a number of CX challenges that can be combated with proactive strategies. Read our solutions to deliver the best CX this season.
Tips and tutorials
Tools and software to get you through the holidays
Set your team up for success with our top eCommerce holiday tools. Reap the benefits this season and beyond by utilizing software to your advantage.
Tips and tutorials
How to provide amazing holiday time customer service
Do you run an eCommerce or online business and are looking to understand how to better support your customers during the holidays? Read our guide to find out!
Tips and tutorials
Macro setting and hacks for your helpdesk
Macros are just one part of your toolset to automate work. Prep your macros and helpdesk for the holidays!
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