Influx Blog

Learn how to build and scale a world-leading support team.

All Case Studies AI Leadership Interviews Growth CX Excellence Inside Influx Reviews

CX Excellence How to flex CX teams up and down during seasonal months without a hitch Prepare for Q4 with best practices for scaling holiday support including Black Friday, Cyber Monday, and Christmas.

CX Excellence How to minimize agent turnover so you aren’t stuck onboarding and training Agent turnover can damage team morale and impact performance. Learn more about how to retain agents and keep them happy.

CX Excellence Top 5 questions to ask when hiring an outsourcing agency Before disclosing any important company information, there are a few questions to ask an outsourcing agency before deciding if it's the right fit for your business.

CX Excellence How to scale CX teams while maximizing ROI Insight is a competitive differentiator. How can you scale CX from a data-driven perspective with the intent to increase ROI? Read more!

CX Excellence How to retain your brand voice and values when outsourcing customer support Learn more: Empower outsourced CX teams to communicate in your brand voice.

Inside Influx The important transition from job to career Everyone remembers their first job out of school. Meet Velya, one of our HR specialists, retelling her experience with Influx on the path from "job" to "career."

Growth 8 customer retention strategies to grow your brand Retaining customers is important for any business as it costs less to keep a current customer than to find and onboard a new one. Find out more today!

Growth Methods to create a B2B CX that rivals B2C Six strategies your B2B company can incorporate into your CRM to create an exceptional customer experience that rivals that of B2C experiences.

Inside Influx Where we live: How we follow the sun to work globally The Influx team is made up of over 1,100 team members located in 123 cities around the world. From the bustling streets of Kenya to the beaches of Australia, learn more about our global team and where we live!

Case Studies Brand Access case study: 95%+ CSAT for 8500+ tickets per month See how Brand access partnered with Influx for complete customer support of 8500+ tickets per month with 95%+ CSAT!

CX Excellence 6 key strategies to scale your customer support team When your business is growing too fast, it’s time to consider scaling. Find out how to scale your customer support team today!

CX Excellence A complete guide to 24/7 customer support Keeping customers happy is essential for any successful business. How can you do that? 24/7 customer support. Find out how to deliver this today.