CX Excellence

How to deliver world-class customer experiences.

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CX Excellence How to fit Support as a Service into your existing support operation Almost all of our clients have existing internal agents or managers that work with us. By combining an existing support team with Influx, our clients can both guarantee coverage and invest in their own teams and systems.

CX Excellence Five ways to compete with Amazon using excellent customer service Manly Bands is an anomaly, and for all the right reasons. They compete with Amazon in an already crowded market and build a profitable business in less than a year. Here are five takeaways!

CX Excellence Customer support job trends How different companies label their support teams? What’s the difference between happiness engineer and classic CS representative? Let's dive into the data.