CX Excellence

How to deliver world-class customer experiences.

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CX Excellence What makes great customer support for SaaS companies? Most SaaS companies focus on customer success as part of their growth strategy. But what makes great customer support? Here’s what I found from five of our best-performing SaaS clients.

CX Excellence Enhancing the full customer journey with pre-sales + post-sales customer support From the initial spark of curiosity to nurturing a loyal relationship, pre and post-sales support play distinct roles in shaping customer experiences.

CX Excellence 6 ways to provide exceptional customer support experiences Learn six ways to provide amazing customer support experiences and turn customers into advocates.

CX Excellence How to minimize customer support backlog (eBook guide) Get the eBook with solutions to clear the inbox and effectively manage the ticket backlog.

CX Excellence 6 steps to effectively reduce customer support backlog Read the six crucial steps to effectively solve customer support backlog.

CX Excellence Ticket triage: 5 tips to prioritize support requests for faster resolution Get the top 5 tips to prioritize customer support tickets for faster resolutions and better backlog management.

CX Excellence The complete guide to flexible, 24/7 support (eBook) Get the guide to scale up to 24/7 support, respond to your customers faster, and wake up to inbox zero.

CX Excellence How to forecast headcount during peak season The very first step to preparing for a busy season is headcount forecasting. Try the forecasting calculator to be proactive and get your team ready!

CX Excellence Navigate 24/7 support with the top workforce management tools Hear from Andrew on the importance of having the right workforce management tools in place as a 24/7 team and what those top tools are.

CX Excellence 24/7 customer support stats you need to know Thinking about 24/7 or after-hours customer support? Read the top stats you need to know when kicking off 24/7 support.

CX Excellence The ultimate guide to 15 refund and return policies (with scripted support) Read the ultimate guide to the top 15 refund and return policies, complete with ready-to-use scripts for seamless customer support interactions.

CX Excellence 24/7 customer support solutions: follow-the-sun vs. graveyard shift models See how we harness the follow-the-sun model to provide round-the-clock global support, eliminating the need for our team to endure overnight shifts.