Bonobo case study: fast app support and bug reporting for iOS, 24/7

About Bonobo

Bonobo Labs is the exclusive app developer for Moleskine that makes apps, websites, hardware, marketing, branding, packaging, business processes, and technology.

The company is an entirely remote, diversified global team made up of software engineers, designers, writers, entrepreneurs, animators, chefs, photographers, and more.

Influx team setup

24/7 flexible customer support
Operational in 3 continents
70%+ of responses and QA handled by Influx

Influx team results

1000+ resolutions per month
67% resolved on first response

How they got started with Influx

Before working with Influx, Bonobo managed all of their support tickets with their existing team, then realized this solution wouldn’t scale as they launched new partnerships.

With a need for 24/7 support but no internal capacity for it, Bonobo decided to outsource their Tier 1 & 2 support tickets and bug triage to Influx. They now have increased capacity for launching and iterating new products while planning their next growth opportunity.

Influx manages over 70% of Bonobo’s support operation and QA, allowing the company’s internal development team to focus on the job at hand – building seriously slick apps.

What Bonobo is saying about Influx

Even our customers are surprised sometimes by how fast we respond and fix issues for our iOS apps. The Influx team is fast and reliable, allowing our team to focus more on the proactive stuff.

Ben Hamey, Founder at Bonobo

Get started with Influx

Influx was established in 2013 & has been trusted by 750+ brands globally, ranging from startup to scale.

Influx builds 24/7, near-shore global customer support teams. We provide fully managed, flexible & high-performance agents. Our services range from eCommerce support, tech support, sales support, AI Management, Enterprise solutions and more to give you the customer assistance you need to prioritize other responsibilities and continue scaling your business.

Make your support operations fast, flexible, and ready for anything with experienced, 24/7 support teams working on demand. See how brands work with Influx to deliver exceptional customer support or get a quote now.