How to handle unexpected spikes in ticket volume
Planning for support ticket spikes - both expected and unexpected - is a crucial component of any CX strategy. Here are three quick tips on how to plan for the unexpected. Watch the video!
Can live chat outsourcing deliver excellent customer service and boost sales? Here are the facts
Many companies have turned to live chat for customer support and sales, and here's why.
SaaS customer support: 6 ways to boost your team
Build an outstanding SaaS customer support team with these proven, actionable tips.
Karbon case study: Delivers 24/7 worldwide customer support with 80%+ CSAT and 2,000 conversations a month
See how Karbon managed 3x growth with Influx to deliver 24/7 live chat support.
3 simple levers for effective onboarding
Effective customer support onboarding can be as simple as knowing which three levers to pull, and when.
Watch the video: Customer Support, Simplified
Biteable, Karbon and Michael Hyatt & Company partner with Influx to deliver customer experiences that scale and flex - watch the video.
CSAT, CES, NPS? Choosing the best metrics to measure your customer support quality
Here's a guide on using customer service metrics as a measurable way of checking a business’s vital signs and gathering feedback.
Threadless case study: Burst coverage resolves 2800+ seasonal backlog with 92%+ CSAT
See how Threadless handled a 200+% growth spurt, while moving to a fully remote operation in 2020 with Influx.
5 graphics for an easy-to-understand knowledge base
Customers opting for self-help will turn to your knowledge base or resource library. Build a great knowledge base that is easy to navigate and understand by using graphic design.
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