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Customer support

Stay on top of all things in the customer support industry.

Customer support Best Zendesk apps for eCommerce - most popular The Zendesk app marketplace includes more than 1,300 apps. These apps help with everything from multichannel communication to ticket personalization. Here are the top 5.

Customer support Holiday shopping support ticket trends How much of a ticket spike can eCommerce brands expect during holiday sales shopping periods? Take a look at our support ticket data compiled from 10 eCommerce brands to help you plan.

Customer support Customer support vs. customer success With the help of expert Kirsty Traill of Hootsuite, we’re breaking down the definition of customer support vs. customer success, the key differences, and why it’s important for you and your company to know.

Customer support When should your startup offer customer service voice support? Voice customer service and phone support are important for your business. When should your customers be able to call customer support?

Customer support The four types of customer service agents hired by leading brands Your support experience is only as strong as the people providing it. If you want to provide excellent support, you need to find, train, and manage the right people.

Customer support The five tools to keep your customers supported, between support emails Nurturing your customer relationships is one of the best, and most proven, ways to grow your business. Successful customers generally spend more and refer more customers to you.

Customer support What makes great customer support for SaaS companies? Most SaaS companies focus on customer success as part of their growth strategy. But what makes great customer support? Here’s what I found from five of our best-performing SaaS clients.

Customer support Customer support job trends How different companies label their support teams? What’s the difference between happiness engineer and classic CS representative? Let's dive into the data.

Customer support Bearworks Review: Salesfloor and Parallel Dialer for Sales Teams Bearworks Review - How to onboard & optimize sales teams successfully.

Customer support The 5 best SaaS customer support companies Investing in the right support solution is crucial for building long-lasting customer relationships. Explore the top 5 SaaS support companies redefining customer service excellence.

Customer support The 5 best customer support outsourcing companies for brands Out the thousands of companies, which ones will uphold your brand? These 5 will.

Customer support What 10+ years in support taught us about working with customers Communication can be difficult for everyone, even when your job is centered on it. As a customer support representative, you must draw on a wide range of talents, including basic communication skills.