Influx blog
Business operations
How to fit Support as a Service into your existing support operation
Almost all of our clients have existing internal agents or managers that work with us. By combining an existing support team with Influx, our clients can both guarantee coverage and invest in their own teams and systems.
Case studies
Annex Products partnered with Influx to focus on growth and become the global leader in smartphone mounting systems
As Annex Products scaled the team made a strategic decision to focus their management energy on growth and distribution. That’s when they asked Influx to help with their customer support operations.
Product
How trials work - getting started with Influx
With Support as a Service, we have a pre-built, pre-managed team, ready to help answer tickets in your help desk.
Tips and tutorials
Five ways to compete with Amazon using excellent customer service
Manly Bands is an anomaly, and for all the right reasons. They compete with Amazon in an already crowded market and build a profitable business in less than a year. Here are five takeaways!
Interviews
Support Q&A with Ashley King, Director of Support at 99designs
Ashley King ran the support team at 99designs. She built and scaled her team from a couple of agents to more than 50 in such a fast-paced environment. How does she perform this excellently?
Tips and tutorials
How to start small but think big: 5 steps for creating the future
Startups are perfect size, not too big for bureaucracy and small enough to experiment - but they are everywhere. How do startups create disruptive innovation? These 5 steps will lead you there.
Best practices
We get 27% of our leads from live chat — You can too
In order to drive revenue and growth, more leads help us figure out what to offer, to whom and how. But how exactly do we get more leads? We share the solution that we found.
Product
Customer service as a service guarantees output, quality and coverage
Influx provides 24/7 support as a service for SAAS, eCommerce, and tech companies. We take on everything that’s required in guaranteeing a high quality response. Here are the benefits.
Product
New feature: Support as a service for ThemeForest comments
We’re now offering support as a service as part of our 24/7 WordPress support service. See how we perform this process with one of our clients — UX Themes.
Product
Influx Year in Review: 2016
Startups are the business of constantly learning, iterating, and launching new things, and we’ve definitely done that on all fronts. Here are some highlights!
Product
We’re taking on support quality
Here is how Influx started, what we've discovered from help desks analysis of 100+ companies, and how we take on improving support quality.
Customer support
Customer support job trends
How different companies label their support teams? What’s the difference between happiness engineer and classic CS representative? Let's dive into the data.
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