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Learn more about Influx support solutions, delivered on-brand and at scale.

Product How to grow your business faster with Support as a Service - six examples Support as a Service is a simple way to deliver fast responses, 24/7, consistently, with all management and training included. Here are six examples from clients working with Influx.

Product Why we launched 100% weekend support Every support manager I know has the same problem: They have too many tickets waiting for them on Mondays when they first log into their help desk. 500+ ticket backlogs aren’t uncommon. Here's how we launched weekend support.

Product New tool! Forecast the next 12 months of tickets with Support Forecaster I’m excited to announce our new FREE forecasting tool for any company using Zendesk. With Support Forecaster, define upcoming ticket volume, public responses and recommended headcount for the next 12 months.

Product New Feature: Multi-user access for the Influx dashboard We've just launched our most requested feature since day 1 of Influx in 2013: Multi-user access.

Product Influx Year in Review: 2016 Startups are the business of constantly learning, iterating, and launching new things, and we’ve definitely done that on all fronts. Here are some highlights!

Product How trials work - getting started with Influx With Support as a Service, we have a pre-built, pre-managed team, ready to help answer tickets in your help desk.

Product We’re taking on support quality Here is how Influx started, what we've discovered from help desks analysis of 100+ companies, and how we take on improving support quality.

Product Customer service as a service guarantees output, quality and coverage Influx provides 24/7 support as a service for SAAS, eCommerce, and tech companies. We take on everything that’s required in guaranteeing a high quality response. Here are the benefits.

Product New feature: Support as a service for ThemeForest comments We’re now offering support as a service as part of our 24/7 WordPress support service. See how we perform this process with one of our clients — UX Themes.

Product eCommerce brands improve their star ratings by 24% while working with Influx Star ratings are one of the best indicators of a brand’s reputation. We looked into how well executed CX strategies drive business value and growth.

Product Flexibility at Influx: How we provide adaptable and scalable outsourced excellence Influx's flexible, customer-centric service is focused on delivering high-quality support whenever and however you require it.

Product Fully managed customer support at Influx: the key to superior service See how Influx provides an end-to-end, fully managed customer support solution tailored to your business and customer needs.