Categories: Case studies Customer experience Customer support Product Work culture All posts

Customer experience

Provide excellent support experiences for your customers with the latest in CX.

Customer experience 7 pillars of effective ecommerce customer service The best eCommerce customer service starts internally. Learn how to improve customer service in eCommerce with these 7 pillars!

Customer experience The Intercom live chat experience that gave me life Coming up to GDPR, I felt a little defeated, a lot confused, and genuinely couldn’t wait for May 25th to arrive. After countless emails trying to wade through the murky waters of “What does the GDPR really mean for Australian internet-type business,”

Customer experience What is a Customer Empathy Map & Why Is It Important? By bringing empathy into every touchpoint between customer and company, you can create a more customer-centric experience. Find out more about empathy mapping!

Customer experience The perfect service partner at $1M, $10M and $100M in annual revenue How to leverage CX outsourcing intelligently

Customer experience Top 10 Managed Services Outsourcing Providers in 2025 How to choose an outsourced customer‑support partner you can trust—and why Influx tops the list this year

Customer experience Adapting to consumer demand for great CX Elevate the customer experience with these five tips that keep your business competitive and adapting to consumer demand.

Customer experience CX trend predictions for 2023 Our top 5 CX predictions for 2023. Utilize these trends for enhanced customer loyalty and satisfaction.

Customer experience The importance of customer satisfaction for business Everyone knows that keeping your customers happy is essential for a growing business but what benefits does this actually provide? Find out more!

Customer experience How to boost your customer experience in 5 simple steps We asked some of the team at Influx for their top support tips when it comes to leveling up your customers' experience. Watch the video for the full breakdown!

Customer experience How to Create a Positive Customer Service Experience for Your Brand Learn more: Seven ways to improve your customer service experience to exceed consumer demands.

Customer experience 7 customer support tips to provide excellent experiences Excellent customer support is an opportunity to build relationships with customers. These 7 tips will help you master it!

Customer experience In-Depth Review: How to use Consio to generate more revenue for your eCommerce brand Find out how to utilise Consio can be implemented to generate more revenue for your eCommerce brand