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customer support

Stay on top of all things in the customer support industry.

customer support

How to provide 24/7 customer support

Keeping customers happy is essential for any successful business. How can you do that? 24/7 customer support. Find out how to deliver this today.
customer support

Omnichannel vs. multichannel support

Omnichannel support is seamless. Find out the difference between omnichannel and multichannel support today!
customer support

7 bits of advice for new customer support agents

Customer support agents play a huge role in representing a brand. Here are some useful advice to guide new agents on delivering exceptional customer experiences.
customer support

SaaS customer support: 6 ways to boost your team

Build an outstanding SaaS customer support team with these proven, actionable tips.
customer support

Holiday shopping support ticket trends

How much of a ticket spike can eCommerce brands expect during holiday sales shopping periods? Take a look at our support ticket data compiled from 10 eCommerce brands to help you plan.
customer support

Best Zendesk apps for eCommerce - most popular

The Zendesk app marketplace includes more than 1,300 apps. These apps help with everything from multichannel communication to ticket personalization. Here are the top 5.
customer support

Customer support vs. customer success

With the help of expert Kirsty Traill of Hootsuite, we’re breaking down the definition of customer support vs. customer success, the key differences, and why it’s important for you and your company to know.
customer support

What 10+ years in support taught us about working with customers

Communication can be difficult for everyone, even when your job is centered on it. As a customer support representative, you must draw on a wide range of talents, including basic communication skills.
customer support

The five tools to keep your customers supported, between support emails

Nurturing your customer relationships is one of the best, and most proven, ways to grow your business. Successful customers generally spend more and refer more customers to you.
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