Customer support
Stay on top of all things in the customer support industry.
Customer support
24/7 customer support solutions: follow the sun vs. graveyard shift models
See how we harness the follow the sun model to provide round-the-clock global support, eliminating the need for our team to endure overnight shifts.
Customer support
6 steps to effectively reduce customer support backlog
Read the six crucial steps to effectively solve customer support backlog.
Customer support
24/7 customer support stats you need to know
Thinking about 24/7 or after-hours customer support? Read the top stats you need to know when kicking off 24/7 support.
Customer support
The future of customer support is AI-human collaboration
Customer support has always been human-centric, but using AI as a tool is the best way to achieve real-world balance.
Customer support
How to Deliver 24/7 Support With AI
How to optimise your brands CX with a Human + AI solution
Customer support
Building or scaling a customer support team
Excellent customer support is essential for customer retention and acquisition. Learn how to grow your support team today!
Customer support
Enhancing the full customer journey with pre-sales + post-sales customer support
From the initial spark of curiosity to nurturing a loyal relationship, pre and post-sales support play distinct roles in shaping customer experiences.
Customer support
How to forecast headcount during peak season
The very first step to preparing for a busy season is headcount forecasting. Try the forecasting calculator to be proactive and get your team ready!
 6 Circle - small.png)