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Customer support

Stay on top of all things in the customer support industry.

Customer support Gorgias Help Desk Spotlight Everything you need to know about the Gorgias help desk including features, benefits, and helpful hacks!

Customer support Help Scout help desk spotlight Check out the overview of the Help Scout platform including SaaS solution features, automation capabilities, and search functionality.

Customer support How to scale without compromising customer support Providing good customer support is crucial for the long-term growth and success of a business. Learn to scale without compromising service!

Customer support How to build a great CX/support team on a budget Build a skilled customer support team, and a loyal customer base will follow. Read more to create a budget-friendly support team!

Customer support 8 common customer service mistakes & how to avoid them Customer service mistakes can be devastating to a business that isn’t aware of and prepared to avoid. Read now to find out!

Customer support What is help desk support and why your business needs it Having support managing your help desk is essential for any business to be able to provide great customer service. Find out more about help desk support!

Customer support Zendesk Help Desk Spotlight Read up on the Zendesk customer support platform including top features, integrations, and some helpful tips!

Customer support Freshdesk Help Desk Spotlight Learn all about the cloud-based customer service software including key features and help desk hacks.

Customer support 8 reasons to outsource your IT & technical support Outsourcing your technical support can save your company valuable resources. Read our guide to find out why you should outsource your IT and technical support!

Customer support 100 curated customer support stats to know Understand customer expectations and the latest trends shaping the customer support industry with these 2023 stats.

Customer support Convert curiosity into cash on your online store Despite being dismissed as being “too hard”, this ecommerce strategy is helping more brands increase revenue by 40%

Customer support Building rapport for customer support success Strengthening soft skills is at the root of efficient communication. Learn from our enterprise training expert on building rapport for support success.