After Hours Support
Wake up to inbox zero with after hours teams working on demand. We fill out your 24/7 roster with management and training included.
Need staffing now? Launch a support team in 1 week →.
Ben Cadenel
Customer Service Manager,
Koala
“With Influx, we can provide high-quality customer service at all hours. We use a combination of CSAT, CES and NPS to track and improve quality, and we’re now meeting or surpassing our goals 24/7.”
Koala - the mattress company with over 14,000 five-star customer reviews. Read the case study →
Sell more globally
Get consistent coverage outside usual business hours with global teams working their regular work days. Outsourced after hours support teams help to generate more sales and delight customers across all regions.
Learn more about delivery 24/7 support coverage →
Management and training included
Ensure high quality customer support with pre-trained, fully managed support teams. Through three levels of management, teams are trained to respond exactly as your inhouse team would. So you can rest during all stages of growth.
See how you can improve CSAT with fully managed teams →
Daily inbox zero
Stay ahead of ticket volume and give your in-house team room to breathe. We act fast to match your voice, values and style. Then we serve your customers with the same quality of service as you would – without breaking the budget.
Learn more about our flexible support operations, built for growth →
You're in good company
Influx is trusted by hundreds of online businesses, big and small.
Email and live chat support for 40% after hours ticket volume and back office support
After hours coverage during 142% growth with 4.6 rating on Trustpilot and perfect brand match
24/7 omnichannel support with 2x burst coverage for scale up and burst capacity
24/7 coverage with 10 minute first response time and tier-2 ticket support
After hours support and burst coverage for seasonal backlog after 200%+ customer growth
Read more client testimonials or case studies
Hire after hours teams on demand
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating
24/7 coverage with a fully managed support team of 8 agents across 3 regions
6 dedicated agents handle 100% customer support for email, live chat, and voice
Building a remote support team with consistent culture, standards, and performance