Burst coverage
Deliver consistently great support despite product hiccups, staff turnover and holiday spikes. Our trained teams can handle at least 3x normal volume with no extra charges.
#1 on demand partner for global CX teams
Trusted by startups to enterprise across 750+ brands since 2013. Nearshore service model. Monthly pricing.
Multi-award winning cleaning brand. Over 100,000 5 star reviews.
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The #1 health app helping people become their best selves.
See our YAZIO case study →
Ethical & sustainable fashion brand with 2x global growth & 96% CSAT.
What our clients say →
Six brands, one streamlined customer service solution.
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Premium fashion achieves global growth.
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Blenders scales 24/7, globally with Influx
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Linktree partnered with Influx to make CX simple & fast with 93% CSAT.
See our Linktree case study →
Fast, on-brand support to major global sporting events.
How we help SaaS & tech →
24/7 multilingual support driving 5-Star reviews globally
Read Sunstransfers case study →
ResetSmile optimizes customer support with Influx
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Multi-award winning cleaning brand. Over 100,000 5 star reviews.
See the 5 star reviews →
The #1 health app helping people become their best selves.
See our YAZIO case study →
Ethical & sustainable fashion brand with 2x global growth & 96% CSAT.
What our clients say →
Six brands, one streamlined customer service solution.
Read the case study →
Premium fashion achieves global growth.
Read the case study →
Blenders scales 24/7, globally with Influx
Read the case study →
Linktree partnered with Influx to make CX simple & fast with 93% CSAT.
See our Linktree case study →
Fast, on-brand support to major global sporting events.
How we help SaaS & tech →
24/7 multilingual support driving 5-Star reviews globally
Read Sunstransfers case study →
ResetSmile optimizes customer support with Influx
Read the case study →
Lara, Customer Support, 4 yrs with Influx
Training for scale
All new clients start their account with a two to four week training period. During this time, we train up the necessary agents and managers to handle your allotted workload in addition to increased workload. As we learn about your business and processes, we then continue to train new and existing agents to handle burst coverage.
Renardo, Team Leader, 7 yrs with Influx
Get ready for ticket bursts of all types
We have expert agents and managers for all types of issues. We have experts in basic issues like sign in issues and shipping lookups, and we have experts in handling more complex issues like product troubleshooting, payment problems, order fulfillment or replacement orders. To handle bursts properly, we need to have trained agents standing by for all types of expected conversations.
Judith, Recruiter, 7 yrs with Influx
Ticket bursts happen for many reasons
Having worked with 100+ clients, we’ve seen all clients struggle with expected and unexpected ticket bursts. The most common reasons for overages are product outages, team holidays, sick leave and unexpected negative media coverage.
Jermaine, Delivery Manager, 5 yrs with Influx
Allow your agents and managers to go on holiday whenever they want
Our teams work 24/7 and through all major holidays and weekends including Christmas, Easter, Thanksgiving, and Black Friday. We also capacity plan for future bursts based on client needs and historical averages.
Monifa, Team Leader, 6 yrs with Influx
Avoid overcapacity and overpaying
Paying for teams to stand ready for bursts can get expensive. With our elastic pricing, you only pay for what you use. So, we’re ready for bursts, but we also reduce our capacity and your costs go down when ticket volumes decrease.
"We absolutely crushed our year over year SLAs, responding to customers quicker than ever before. The Influx team was flexible, agile, accommodating, and reliable. We were honoured to work alongside such dedicated and committed team members. We couldn't have had such a successful Q1 without Influx's help."
Transforming the fitness industry, ClassPass has raised $285 million Series E funding in January 2020.
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Hire full-service teams on demand
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
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