Live chat support

Talk to your customers where they want to chat - on their phones or on your website, in real time, with real humans.

Make your support team fast, flexible and scalable, while improving key metrics like CSAT, NPS and time to resolution.

Want to automate your chats? Combine dedicated or part time teams with AI customer service.

See how brands work with Influx to deliver fast, 24/7 live chat experiences.

Read more client testimonials or case studies

Professional response quality

We work with established brands and tech companies to deliver excellent customer service via live chat. We act as an extension of your existing team, with regular training, QA and re-training.

24/7 support and sales

Our team answers chats as they arrive, allowing you to help your customers faster or turn more website visitors into customers. We can answer a portion of your chats or all of them. You set the criteria.

Use your existing chat platform

Our team and system connects to your existing chat platform. We can connect to all major platforms. Most of our clients use Intercom and Zendesk Chat, but we can connect to other platforms too.

Management and training included

Our complete support operation includes management, training, coordination and QA. Our own technology automatically tracks gaps in coverage and opportunities for improvement.

How to get started

We charge a fixed fee per region for instant responses, plus a marginal cost per conversation. Please request a quote for exact live chat pricing, as the nature of a live chat conversations can vary.

Works with your existing live chat platform

Our platform connects to all major help desks and chat platforms. We use this access to QA, train and track support volume and response times.

To learn more get in touch →

Live chat pricing options

The Value Add Solution: Pay per agent

Hire experienced live chat agents to work a set roster each day. This services includes all management, training, QA, hiring and onboarding.

Hire a consistent workforce that matches your brand values and expectations exactly.

Learn more about dedicated agents.

The flexible solution: Pay per resolution

Hire a distributed team of agents to resolve customer issues quickly, while matching your exact workflow. Pay monthly based on resolutions or closed conversations.

Get in touch to learn more.

The automated solution: On-demand support

Hire a distributed team of agents to respond to all customers quickly. We can both resolve tickets AND escalate tricky conversations, while adding a human layer to set customer expectations and deliver an experience that makes customers want to return.

This offering includes all management, training, QA, hiring and onboarding.