Case studies

See how brands work with Influx to deliver fast, high-quality support at scale.

All Case studies Customer experience Customer support Product Work culture

Case studies AnimalHouse Fitness case study: Maintain inbox zero with great brand match for social media coverage See how AnimalHouse Fitness works with Influx to maintain inbox zero and handle social media inquiries with excellent brand match.

Case studies Saturn case study: 24/7 coverage for 15,600+ ticket backlog with 10 Zendesk agents See how Saturn scaled from 5 to 22 Influx agents while providing 24/7 coverage and back office support with help desk experts.

Case studies Mobile app with 30 million global users improves CSAT from 90% to 94% See how a leading audiobook app company reduced first response time by 80% and managed an increased volume of 7,000 tickets/month.

Case studies Ticketing app with 5 million users clears backlog and maintains 86% CSAT on 6,000+ tickets/month See how a ticketing app partnered with Influx to clear the backlog and maintain inbox zero on over 6,000 tickets each month.

Case studies Helix Sleep clears a 2,000-ticket backlog and meets seasonal demand with scalable support See how Helix Sleep cleared a 2,000 ticket backlog and meets seasonal demand with a flexible, scalable support solution.

Case studies Light My Bricks earns 5-star reviews from over 92% of their customers See how Light My Bricks goes "above and beyond" in customer service to earn 5-star reviews from 92% of customers.

Case studies Fintech company leverages 24-hour coverage to clear 3,000+ ticket backlog See how Influx solved a 3,000+ ticket backlog and provides round-the-clock coverage for a popular fintech company.

Case studies Yazio scales 5-star multilingual support to 95 million global users with Influx.com From Germany to 150 countries and 20 languages with 94% CSAT — while cutting response times by 90% during their busiest season.

Case studies Suntransfers earns 5-star reviews from over 77% of customers with fast, 24/7 multilingual support See how private airport transfer service, Suntransfers, delivers fast, multilingual support 24/7.

Case studies JS Group: Six brands, one streamlined customer service solution See how JS Group partnered with Influx for a multi-brand customer service solution.

Case studies Roller Skates eCommerce company clears 2,300 ticket backlog in 10 days See how a popular roller skates eCommerce company solves a 2,300 ticket backlog in just 10 days, then maintains inbox zero.

Case studies 8 dedicated agents handle 5,000 tickets/month with a 56% decrease in missed calls See how a mobile app for summer camps scaled their customer service team to handle 5,000 tickets/month, reducing missed calls by 56%.