Case Studies

See how brands work with Influx to deliver fast, high-quality support at scale.

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Case Studies Saturn case study: 24/7 coverage for 15,600+ ticket backlog with 10 Zendesk agents See how Saturn scaled from 5 to 22 Influx agents while providing 24/7 coverage and back office support with help desk experts.

Case Studies AKKO case study: After-hours coverage for 142% ticket increase via live chat and email See how Influx used after-hours coverage to tackle a 142% ticket increase via live chat and email with a perfect brand match.

Case Studies Biteable case study: 24/7 support with 2-minute resolution time and 90% CSAT How Biteable, a video building community with 4 million+ members, works with Influx to provide 24/7 support and sales with a median response time of four minutes.

Case Studies AnimalHouse Fitness case study: Maintain inbox zero with great brand match for social media coverage See how AnimalHouse Fitness works with Influx to maintain inbox zero and handle social media inquiries with excellent brand match.

Case Studies Bearpaw case study: 100% customer support for 2x seasonal ticket spikes See how Bearpaw works with Influx to handle 2x seasonal spikes for email, live chat, and voice with 91% CSAT.

Case Studies Manly Bands case study: 24/7 support and sales, two-minute live chat response times Influx delivers 24/7 support and sales with 5 minute response times for this eCommerce business running on Shopify.

Case Studies Brand Access case study: 95%+ CSAT for 8500+ tickets per month See how Brand access partnered with Influx for complete customer support of 8500+ tickets per month with 95%+ CSAT!

Case Studies Winkl case study: Instant live chat support with a 94% customer feedback rating See how Winkl partners with Influx to deliver 1m 15s response time averages over live chat 20/7.

Case Studies Karbon case study: Delivers 24/7 worldwide customer support with 80%+ CSAT and 2,000 conversations a month See how Karbon managed 3x growth with Influx to deliver 24/7 live chat support.

Case Studies Threadless case study: Burst coverage resolves 2,800+ seasonal backlog with 92%+ CSAT See how Threadless handled a 200+% growth spurt, while moving to a fully remote operation in 2020 with Influx.

Case Studies 99designs by Vista case study: Building a remote support team with consistent culture, standards, and performance. See how 99designs, the world's largest graphic design platform uses Influx to support their highly engaged design community.

Case Studies Motor Trend on Demand Case Study: 24/7 omnichannel support with 2x burst coverage How Motor Trend on Demand, the #1 destination for automative content, works with Influx to deliver fast, 24/7 support across platforms.