See the case study pdf{: target="_blank" rel="noopener"}.

About Brand Access

Brand Access{: target="blank" rel="noopener"} is a brand expansion agency dedicated to helping its clients strengthen their relationship with global customers by providing a full suite of eCommerce services in the United States, United Kingdom, European Union, Australia, and Asia. Partnering with Influx, Brand Access{: target="blank" rel="noopener"} offers seamless customer support for their clients.

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Influx team setup

• 6 dedicated agents per client
• Support out of 2 two regions: Jamaica and Brazil
• US coverage: 8 hours a day/7 days a week

Influx team results

• CSAT 95%+
• Handling 8500+ tickets per month
• Great team lead management

Getting started with Influx:

Brand Access{: target="blank" rel="noopener"} came to Influx looking for a customer support partner to handle customer service for one of their client’s eCommerce stores. Managing the merchandise for the eCommerce shop, Brand Access{: target="blank" rel="noopener"} handles many moving parts for the client and wanted customer experience experts to handle this aspect of the business.

Since partnering with Influx, knowledgeable agents answer all tickets, approximately 8500+ tickets per month. As customer support experts, the team handles US coverage out of 2 regions (Jamaica and Brazil) for 8 hours/7 days a week support. The Team Lead provides management for Zendesk audits, macros updates, and best practice recommendations.

What they’re saying about Influx:

“Brand Access{: target="_blank" rel="noopener"} supports clients with a lot of moving parts, so having a complete customer support solution is a requirement. Influx provides a dedicated team with excellent communication skills and a Team Leader that positively influences the agents they manage.”

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-Alexandra Leone, Customer Success Manager at Brand Access{: target="_blank" rel="noopener"}

About Influx:

Influx builds customer support teams on demand that flex and scale as you need, enabling companies to deliver fast, high-quality support experiences, around the clock.

Ready to try Influx? Contact sales.