Flexible & scalable CX teams
Scale support capacity with confidence and without the risk.
Pre-recruited, pre-trained talent ready power through peak periods.
The freedom of zero-penalty, month to month plans that provide simple flexibility.
Navigate unpredictable demand and deliver CX excellence with a service partner trusted by 750+ brands.
Brands that flex & scale with Influx
Plans with freedom, not lock-ins
Influx puts you in control with a month to month partnership that flexes with your needs.
Adjust your team size as needed, whenever you need. Start small and grow at your pace, without constraints.
No commitments,
no risk
No locked-in contracts or complex clauses. Full freedom, no penalties.
Transparent, fixed pricing
Month to month pricing without start-up, training or cancellation fees.
Seamless, on-demand scalability
Start small and expand as needed. Tackle peak seasons without stress.
Scale up
in 1 week
Tap into a pool of pre-trained agents to rapidly scale up capacity.
Scale that matches your demand
Flexible capacity
Expert teams ready to scale with demand. Simple, flexible, month to month plans with the freedom to scale up and down as needed:
- Power through peak periods like Black Friday, product launches, or viral campaigns by instantly expanding your team.
- Go lean during slower months without the burden of unnecessary overhead.
- Eliminate backlog stress with temporary reinforcements who can jump in and restore balance quickly.
Renardo, Team Leader, 6 yrs with Influx
Tailor-made CX teams
Flexible solutions
Inlfux offers CX teams suitable for any stage of growth. Choose from flexible solutions that ensure you have the right team, at the right time, with the right expertise:
- Dedicated teams – A full-time, dedicated team that knows your brand inside and out.
- Shared teams – Flexible, cost-effective support for handling lower ticket volumes.
- Support as a Service – Simple, scalable, pay-per-response support with the speed and coverage of a full team.
Atika, Customer Support, 4 yrs with Influx
Launch and scale fast
Ready in 1 week
Scale your support as fast as you scale your vision, with expert teams ready in 1 week. Pre-recruited, pre-trained talent is always ready to go.
Influx teams seamlessly integrate with your business from day 1. Not only do they align with workflows and tools, they also flawlessly align with your brand — your tone, values, and personality.
- Pre-recruited, pre-trained talent — so you get expertise from day one.
- Instant integration — seamless onboarding into your existing systems (Zendesk, Intercom, Shopify, etc.).
- Flawless brand alignment — our agents match your tone, values, and standards seamlessly.
Lara, Customer Support, 3 yrs with Influx
Omnichannel CX excellence
Ready for any channel
Influx provides global, multi-channel support, ensuring your brand is always available, always responsive, and always on.
- Omnichannel mastery – Email, live chat, voice, SMS, and social media, all covered.
- 24/7 global support – Using a “follow-the-sun” model, we keep your brand active worldwide without burning out your team.
- Culturally aligned communication – With agents based in North America, South America, Kenya and Indonesia, we bring empathy, efficiency, and native-level language fluency to every interaction.
Stephanie, Customer Support, 2 yrs with Influx
Erin Sprinkle
Head of Customer Care,
MotorTrend Group
“Getting started with Influx was really easy. We started with a simple Support as a Service team, which has now become a 5+ agent dedicated team working alongside Support as a Service agents. We’re now delivering fast resolutions at all hours, across all channels, while covering seasonal bumps and launches.”
MotorTrend Group specializes in enthusiast brands MotorTrend, Hot Rod and Roadkill. Read the case study →
Case studies
See how companies work with Influx to deliver flexibility and scale.
Voice and digital agents handle 2,900+ conversations per month with 17% reduction in first response time
Dedicated agents enable internal team to focus on the business during 142% growth
100% customer support in 6 languages across 7 platforms for complete end-to-end support
Read more client testimonials or case studies
Hire full-service teams on demand
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
Meshki supports 589% business growth with ethical near-shore service model & achieves 95% CSAT
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating
24/7 coverage with a fully managed support team of 8 agents across 3 regions
6 dedicated agents handle 100% customer support for email, live chat, and voice
After hours support and burst coverage for seasonal backlog after 200%+ customer growth
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support