Plug & play into your business

Influx teams become an extension of your brand, matching your internal workflows and processes.

A comprehensive onboarding, integration and improvement process ensures that team members become an authentic extension of your business from day one.

Teams embed directly into your workflows, systems, and brand culture—so much so that your customers won’t know the difference.

Trusted by brands from startups to enterprise

A team that's truly yours

An extension of your internal team

Dedicated Influx teams work exclusively on your account — building expertise and deep familiarity with your brand over time.

Long-term team continuity – Your customers see familiar names, hear familiar voices, and experience consistent service.
Close collaboration with your internal teams – Our reps attend team meetings, share insights, and participate in ongoing training.
Proactive improvements – Dedicated agents identify patterns, provide customer feedback, and suggest process optimizations.

Mayang, Operations, 6 yrs with Influx

Immersive onboarding

Comprehensive training

Agents are immersed in your brand, product, and support philosophy. Before handling a single ticket, every Influx agent undergoes a structured, multi-step onboarding process that mimics the way you would train your own team.

Brand Playbook Development: custom-built knowledge base covering product details, FAQs, brand voice, and escalation processes.
Influx University & Hands-On Training: Interactive training modules, real-time ticket practice, and roleplay exercises.
Shadowing & Simulation: Agents shadow your existing team to observe real customer interactions.

Shanna, Delivery Director, 9 yrs with Influx

Your technology

Seamless technology integration

Influx integrates directly into your existing tools, so your support operations remain efficient, transparent, and easy to manage.

Full integration with your platforms, including:

Helpdesks – Zendesk, Intercom, Freshdesk, Gorgias, Kustomer
CRMs – Salesforce, HubSpot, Zoho
eCommerce platforms – Shopify, Magento, BigCommerce
Internal communication tools – Slack, Microsoft Teams

Dea, Recruitment, 10 yrs with Influx

Always improving

Ongoing coaching and improvement

The best in-house teams are always improving—so we ensure Influx agents continuously level up their skills with:

Real-time QA with weekly audits of email, chat, and phone interactions; as well as detailed feedback sessions with quality scores.
Biweekly coaching & calibration with regular 1-on-1 coaching sessions with our Client Team Leaders (CTLs) and side-by-side comparisons with your internal team to ensure brand consistency.
Performance tracking & continuous optimization: CSAT, NPS, and first response time benchmarks reviewed monthly. Agent retraining based on emerging trends, product updates, and customer sentiment.

Stephanie, Customer Support, 2 yrs with Influx

Laurin Thompkin
Head of Customer Support, CASELY

“My first year at CASELY was tough. We had just experienced a seriously high-growth holiday season and were finding it a challenge to respond to customers fast enough. Partnering with Influx has been a game changer! Within our first month ,we were able to reduce our response time from ~10hrs. to 1hr.

CASELY has grown 16,594% over the last 3 years – and having that extra layer of support has been instrumental in bringing our CX to the next level.”

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Case studies

See how companies work with Influx to deliver flexibility and scale.

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Hire full-service teams on demand

Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.