24/7 global coverage
Hire a support teams working their regular business hours - in their own timezones. Respond to your customers faster, fill internal coverage gaps, and get quality support at all hours.
Full coverage for global brands
Respond to customers faster
Respond to customers quickly at any hour of the day or night with agents working in every time zone. Improve response times and boost customer satisfaction.
See how Motor Trend on Demand reduced response times by 81% after partnering with Influx. Read the case study →
Monifa, Team Leader, 4 yrs with Influx
Fill coverage gaps
Get after-hours and weekend support to fill the gaps for your internal team. Prevent backlog and keep the inbox empty with 24/7 support.
See how AKKO utilized after-hours support with Influx to manage a 142% increase in ticket volume. Read the case study →
Renardo, Team Leader, 5 yrs with Influx
Hire experienced agents in the right time zones
Ensure quality support from teams working normal business hours in their time zones. Influx utilizes the follow-the-sun model, meaning no graveyard shifts.
See how Karbon works with Influx to deliver 24/7 global support after 2x company growth. Read the case study →
Judith, Recruiter, 5 yrs with Influx
Ben Cadenel
Customer Service Manager,
Koala
“With Influx, we can provide high-quality customer service at all hours. We use a combination of CSAT, CES and NPS to track and improve quality, and we’re now meeting or surpassing our goals 24/7.”
Koala - the mattress company with over 14,000 five-star customer reviews. Read the case study →
Hire full-service teams on demand
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating
24/7 coverage with a fully managed support team of 8 agents across 3 regions
6 dedicated agents handle 100% customer support for email, live chat, and voice
After hours support and burst coverage for seasonal backlog after 200%+ customer growth
Building a remote support team with consistent culture, standards, and performance
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support