Improve CSAT and boost customer ratings.
Get quality expert support from pre-trained, fully managed support teams focused on your customers. Improve customer reviews during all stages of growth.
Great CSAT for global brands
Quality support at all times
Ensure excellent customer support during seasonal spikes and periods of growth with agents trained to deliver great customer experiences.
See how CASELY improved their product review score to 4.8 with Influx while growing 16,954%. Read the case study →
Ana, Customer Support, 2 yrs with Influx
Improve response times
Provide fast resolutions with agents working to respond quickly to every customer, 24/7. Get dedicated agents or pay per response.
See how Full Focus works with Influx to reduce 48hr response times by 6x while growing 300%. Read the case study →
Gabriel, Recruiter, 3 yrs with Influx
Emily Howman
Head of Customer Support,
Biteable
“Our Influx team has been phenomenal. They assess all chats as they come in and make informed decisions on their own. When a customer tells us something is broken, they roll up their sleeves, figure out what the issue is, then work directly with our engineers to solve the underlying problem.”
Biteable is the world’s simplest video maker. Read the case study →
Trust knowledgable agents
Confidently launch with experienced support agents versed in solving all types of customer inquiries, and trained on all major help desks.
See how Brand Access works with Influx to achieve a 95% CSAT for 8,500+ tickets per moth. Read the case study →
Monifa, Team Leader, 4 yrs with Influx
Build better brand experiences
See how companies work with Influx to deliver better brand experiences.
Seasonal scale-up coverage for 2800+ ticket backlog while maintaining 92%+ CSAT
Reduced first response time by 6x with perfect brand match while growing 300%+
24/7 coverage with 10 minute first response time and tier-2 ticket support
24/7 coverage with 10 dedicated Zendesk agents working as help desk experts
24/7 omnichannel support for tier-1 & tier-2 tickets while experiencing 16,954% growth
Read more client testimonials or case studies
Hire full-service teams on demand
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating
24/7 coverage with a fully managed support team of 8 agents across 3 regions
6 dedicated agents handle 100% customer support for email, live chat, and voice
Building a remote support team with consistent culture, standards, and performance
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support