If you operate a live game, you already know this: player support is part of the product.
When matchmaking breaks, purchases fail, accounts get flagged, or toxicity goes unchecked, players don’t separate “support” from “the game.” They churn, they review-bomb, or they escalate publicly on Discord, Reddit, or X. And because games are always on, support and moderation can’t be office-hours functions.
However, gaming CX isn’t just tickets, it’s fraud, chargebacks, exploits, moderation, escalation judgement, and tone under pressure - often at scale, often overnight.
These are the CX partners that will actually work for gaming companies in 2026, ranked by how well they handle live player environments, not by logo size.
1. Influx
On-demand player support built for live games and always-on communities
Influx is a strong fit for gaming studios because their model mirrors how games actually operate: variable demand, global players, constant iteration, and zero tolerance for downtime. They run fully managed, elastic CX teams that can support tickets, in-game issues, account problems, and player escalations - without studios having to build internal night shifts.
Why they’re #1 for gaming CX
24/7 follow-the-sun coverage — players anywhere, anytime
Elastic scaling — ramp for launches, events, or content drops, then scale down
Fast onboarding (Launch in 1 week) — SOPs, macros, escalation logic built quickly
Moderation-aware workflows — clear decision trees for bans, appeals, and edge cases
Fully managed ops — QA, coaching, reporting handled outside the studio
Where they fit best
Live-service PC & console games
Mobile games with global audiences
Studios scaling from early traction to mass adoption
Bottom line: Influx gives studios “grown-up” player support without forcing them to build a 24/7 internal org too early.
2. Keywords Studios
Industry-native player support and moderation at scale
Keywords is deeply embedded in the games industry — QA, localisation, player support, moderation — all under one roof. They understand live-ops pressure and studio workflows better than most generalist BPOs.
Why studios use them
Deep experience with AAA and large live-service titles
Integrated moderation, CS, and community support
Large multilingual workforce
Strong processes for structured escalation and enforcement
Best for mid-to-large studios that need volume handling and industry familiarity.
3. Telus International (Gaming CX)
Large-scale moderation and trust & safety infrastructure
Telus International runs major moderation and player support programs for global platforms. They’re particularly strong where policy enforcement, fraud, and safety intersect with player experience.
Where they shine
Account abuse, fraud, and payment disputes
Content moderation at scale
Multilingual global coverage
Mature analytics and workforce management
Better suited for large publishers or platforms than small studios due to structure and contract size.
4. ModSquad
Community moderation and social-first player support
ModSquad is known for moderation rather than ticketing. They excel where Discord, forums, Reddit, and social channels are core to player experience.
Where they add value
Community moderation and safety
Live chat and social escalation
Brand-aligned tone enforcement
Fast response to viral or public issues
Works best alongside another ticket-based CX partner.
5. PartnerHero
Human-first CX for community-driven games
PartnerHero isn’t a traditional gaming outsourcer, but they fit well for values-driven studios where player trust, tone, and culture matter more than raw volume.
Why some studios choose them
Careful hiring for tone and judgement
Strong QA and documentation
Transparent partnership model
Flexible team sizing
Better for community-centric games than hyper-competitive or high-toxicity titles.
Final Word
Player support and moderation aren’t back-office functions anymore - they’re live-ops systems. When they work, players barely notice. When they fail, everyone does. The difference between a studio that scales smoothly and one that burns out internally often comes down to whether CX and moderation were treated as strategic infrastructure or an afterthought.
The partners above understand how live games actually behave: uneven demand, global audiences, emotionally charged players, and zero downtime. If you need a CX partner that can scale with launches, handle edge cases sensibly, and operate around the clock without dragging your dev team into support queues, Influx is the most straightforward place to start.
👉 Want player support that holds up under real-world pressure? Book a conversation with Influx.
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